Senior Technical Support Engineer – Enterprise & Cloud

RELX INC; New York (NY); On-site; USD 78,100 - 130,300; Full time

Job summary

RELX INC is hiring a Support Engineer in New York, NY to investigate and resolve complex production issues for financial services clients. This role emphasizes strong technical expertise in cloud environments, deployment, and troubleshooting of Java-based applications. Candidates should be detail-oriented and able to resolve issues through collaboration with product teams. The role offers a competitive salary range between $78,100 and $130,300 based on experience and qualifications.

Qualifications

• Proven experience deploying and troubleshooting applications across Cloud environments.
• Solid expertise in Java-based web applications and protocols.
• Strong understanding of relational database systems.

Responsibilities

• Perform technical investigations into complex production issues.
• Analyze application logs and configuration files for root causes.
• Work with Product teams to file defect reports.

Skills

Deployment and troubleshooting in Cloud environments

Understanding of cloud-native architectures

Expertise in Java-based web applications

Proficiency in programming or scripting languages

Strong understanding of relational databases

Complex technical issue resolution

Tools

Tomcat

Java/OpenJDK

Oracle

SQL Server

Kubernetes

AWS

Linux

Windows

Job description

RELX INC is hiring a Support Engineer in New York, NY to investigate and resolve complex production issues for financial services clients. This role emphasizes strong technical expertise in cloud environments, deployment, and troubleshooting of Java-based applications. Candidates should be detail-oriented and able to resolve issues through collaboration with product teams. The role offers a competitive salary range between $78,100 and $130,300 based on experience and qualifications.