IT Support Engineer — Cloud, Security & Remote

RQI Partners, LLC

Village of Wappingers Falls (NY)

On-site

USD 75,000 - 85,000

Full time

4 days ago

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Benefits offered by this job

Generous PTO & Holidays

Remote Work Environment

Medical, Dental and Vision

HSA & FSA

401k with Employer Match

Employee Assistance Program

Tuition Reimbursement

Professional Development

Annual Bonus

Wellness Reimbursement

Pet Insurance

Paid Family Leave

Job summary

RQI Partners is seeking an IT Support Engineer to manage IT hardware, software, security, and cloud infrastructure across our organization in the United States. The role emphasizes troubleshooting, cyber security, and ensuring operational excellence in IT support.

You will support end-users, handle tickets (FreshService), participate in security audits, and collaborate with development teams on cloud deployments. A strong technical foundation and communication skills are required.

Qualifications

Bachelor’s degree in information technology, Computer Science, Cyber Security, or related field.
Minimum of 3 years of experience in IT support, cyber security, and/or cloud infrastructure management.
Excellent problem-solving skills and ability to prioritize tasks.
Strong interpersonal skills with the ability to communicate technical information to non-technical users.
Solid understanding of network architecture, cloud technologies, and cyber security principles.
Proficient in managing hardware and software across various operating systems.
Occasional evening or weekend work to handle emergencies.
On-call availability for urgent IT support and security issues.
Occasional travel may be required.
Certifications like CompTIA A+, Network+, Security+, AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect, or Google Cloud Certified are highly desirable.

Responsibilities

Install, configure, and maintain IT hardware including computers, servers, peripherals, and networking devices.
Provide comprehensive support for operating systems, office software, and specialized applications.
Troubleshoot and resolve hardware and software issues, ensuring minimal downtime.
Assist in technology upgrades and rollouts and manage inventory of IT assets.
Assist in provisioning and support of cell phones within the organization.
Monitor IT environments for security incidents and vulnerabilities.
Implement and maintain cyber security tools and practices such as firewalls, antivirus software, and intrusion detection systems.
Conduct regular security assessments and participate in security audits to ensure compliance with internal policies and external regulations.
Stay abreast of the latest in security technology and strategies to defend against potential threats.
Design, deploy, and manage cloud solutions across multiple platforms (e.g., AWS, Azure, Google Cloud).
Optimize cloud resources for performance, scalability, and cost-efficiency.
Ensure robust data backup and disaster recovery procedures are in place.
Collaborate with development teams to facilitate the deployment of new applications into cloud environments.
Provide first-line support to end-users, offering solutions in a timely and friendly manner.
Monitor and resolve FreshService tickets in a timely manner compliant with the SLAs
Train staff on new hardware/software deployments and promote best practices in cyber security.
Document troubleshooting procedures and user guides for internal knowledge sharing.
Participate in IT projects, from planning through to implementation, working closely with cross-functional teams.
Coordinate with vendors and external service providers to resolve technical issues.
Communicate effectively with IT and non-IT staff to ensure clear understanding of IT systems and projects.