24/7 IT Support & Systems Integration Lead

TQI Solutions; Honolulu (HI); On-site; USD 60,000 - 70,000; Full time

Job summary

TQI Solutions seeks a proactive Customer Service & Technical Support specialist to deliver broad technical support, lead integration across systems, and ensure smooth user and mission operations.

The role requires CompTIA Security+ certification and an active U.S. government security clearance, with 24/7 surge support as needed. TQI emphasizes work-life balance and career growth within a SDVOSB environment.

Qualifications

• 2+ years in IT project management or related IT experience.
• Strong communication skills, both written and verbal.
• Analytical thinking with ability to reason and analyze data.

Responsibilities

• Lead or serve as integration specialist on IT projects with cross-functional teams.
• Deliver customer support including installation, user assistance, troubleshooting, and training.
• Integrate diverse hardware and software technologies to implement complex systems.
• Document administrative and technical procedures clearly and completely.
• Support multiple functional IT areas including design, systems administration, programming or analysis.

Skills

IT project management

Communication skills

Analytical mindset

Job description

TQI Solutions seeks a proactive Customer Service & Technical Support specialist to deliver broad technical support, lead integration across systems, and ensure smooth user and mission operations.

The role requires CompTIA Security+ certification and an active U.S. government security clearance, with 24/7 surge support as needed. TQI emphasizes work-life balance and career growth within a SDVOSB environment.