IT Specialist - Seamless IT Support & Security

Promise; San Francisco (CA); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Equity for All stock options

100% paid health coverage

Hybrid work: in-office 4 days a week

Flexible time off & 12 holidays

Job summary

Promise is seeking an IT Specialist to support internal tools, devices, and access across our hybrid environment. You will provide white-glove support, ensure stability, and enable engineers to work securely and efficiently.

You will own device provisioning, security tooling deployment, and maintain runbooks while collaborating with a diverse tech environment. This role emphasizes servant leadership, empathy, and proactive problem-solving.

Qualifications

• At least 2 years in technical support roles (IT support or internal helpdesk).
• Proficiency with macOS and troubleshooting common usage issues.
• Understanding of identity and access management concepts and RBAC.
• Strong ability to explain complex technical issues clearly to diverse audiences.
• Willingness to travel to Oakland, Fairfield, and occasional DC office locations.

Responsibilities

• Act as a primary responder for helpdesk questions and requests, resolving issues with minimal disruption.
• Provision and distribute laptops/workstations, deploying security tooling with MDM.
• Track requests in the ticketing system and maintain runbooks and documentation.
• Support onboarding and offboarding workflows as the company grows.
• Maintain uptime and maintenance of office equipment, AV gear, and network hardware.
• Communicate policies and security posture clearly to employees.
• Develop IT operations and security skills for ongoing growth.

Skills

Helpdesk

macOS

Identity & access management

Communication

Problem solving

Tools

Jamf

Mosyle

Fleetsmith

Google Workspace

Okta

DNS/DHCP

Wi‑Fi

Job description

Promise is seeking an IT Specialist to support internal tools, devices, and access across our hybrid environment. You will provide white-glove support, ensure stability, and enable engineers to work securely and efficiently.

You will own device provisioning, security tooling deployment, and maintain runbooks while collaborating with a diverse tech environment. This role emphasizes servant leadership, empathy, and proactive problem-solving.