IT Support Engineer — 24/7 Global Helpdesk

ASML Holding; Wilton (CT); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k Plan

Paid Holidays

Vacation Leave

Job summary

ASML US in Wilton, CT is seeking an IT Technician to support and maintain desktops, laptops, peripherals, and mobile devices. You will install, diagnose, repair, and upgrade hardware and software while ensuring optimal workplace performance and end-user satisfaction.

Responsibilities include configuring and troubleshooting, providing Tier 1/2 support, documenting knowledge, and collaborating with internal teams.

Qualifications

• Must have strong computer skills and ability to diagnose issues.
• Excellent customer service and professional communication required.
• Document knowledge in knowledge base notes and articles.
• Experience with imaging, remote access, and phone system support is preferred.

Responsibilities

• Configure and troubleshoot desktops, laptops, peripherals, and mobile devices.
• Provide Tier 1/2 Helpdesk support and remote troubleshooting.
• Assist with installation, configuration, and usability of hardware and software.
• Follow standard IT procedures and monitor license compliance.
• Log requests in the ticketing system and communicate with customers.

Skills

Strong computer skills

Customer service

Documentation

Remote troubleshooting

Communication

Education

High School diploma

Bachelor’s degree or equivalent

Tools

MS Office

O365

Windows OS

Helpdesk software

Job description

ASML US in Wilton, CT is seeking an IT Technician to support and maintain desktops, laptops, peripherals, and mobile devices. You will install, diagnose, repair, and upgrade hardware and software while ensuring optimal workplace performance and end-user satisfaction.

Responsibilities include configuring and troubleshooting, providing Tier 1/2 support, documenting knowledge, and collaborating with internal teams.