Field Service Engineer: Diagnostics & Upgrades

ASML US, LLC; Chandler (AZ); On-site; USD 77,366,000 - 106,020,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Basic life insurance

401k plan

Vacation leave (8 hours per month)

13 paid holidays per year

Job summary

ASML US, LLC is seeking a Field Service Engineer to perform on-site maintenance, diagnostics, and upgrades of HMI equipment at customer sites in Chandler, AZ. You will collaborate with internal teams and train customers in system use and maintenance, while upholding safety and quality standards.

The role emphasizes problem solving, independent action, and coaching junior engineers, with travel to customer sites as needed and potential for night/weekend shifts.

Qualifications

• Bachelor's degree in an engineering field.
• 0-4 years of hands-on experience with mechanical systems, pneumatics, hydraulics, electronics, or semiconductor processes.
• Proficiency in MS Office; Excel VBA.
• Customer-focused mindset from academic or professional settings.
• Basic programming skills in MATLAB, Python, SQL, or similar.

Responsibilities

• Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports.
• Maintain and service HMI MBI equipment at customer site in clean room wearing Gore-Tex suit.
• Periodically install new equipment, perform upgrades on existing equipment and system relocations.
• Advise customer on actions to correct system malfunctions.
• Interface daily with external customer-train in use and maintenance of equipment, answer questions and provide technical assistance.
• Coach junior engineers in their growth and development.
• Provide inputs for improvement proposals based on post-mortems and drive to solution as much as possible.

Skills

Customer focus

Attention to detail

Independent work

Communication skills

Teamwork

Problem solving

Travel willingness

Education

Bachelor's degree in Engineering

Tools

MS Office

Excel VBA

Job description

ASML US, LLC is seeking a Field Service Engineer to perform on-site maintenance, diagnostics, and upgrades of HMI equipment at customer sites in Chandler, AZ. You will collaborate with internal teams and train customers in system use and maintenance, while upholding safety and quality standards.

The role emphasizes problem solving, independent action, and coaching junior engineers, with travel to customer sites as needed and potential for night/weekend shifts.