IT Support Engineer 2

XAMMAX, LLC

Houston (TX)

On-site

USD 55,000 - 75,000

Full time

14 days+

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Job summary

XAMMAX, LLC is seeking an IT Support Engineer II in Houston, TX to deliver high-quality technical support and software troubleshooting, ensuring smooth desktop and network operations across client environments.

You will handle Windows Server, Intune, VPN, SCCM, and related technologies, participate in ticket escalation, update clients regularly, and assist L1 staff and other IT groups to maintain a robust IT infrastructure.

Qualifications

Experience with Windows Server, routing, switching and Microsoft 365 (InTune).

Responsibilities

Be an integral point for ticket escalation for higher level issues.
Accepts tickets through HelpMe (BMS) within the IC SLAs.
Update tickets on a daily basis and communicate with the clients regarding resolution.
Assist L1 associates.
Assist other departments includes IT Help Desk and auditing IC IT software.

Skills

Windows Server

Routing

Switching

Microsoft 365 (InTune)

Tools

SCCM

VPN

Intune

Datto Backupify

Job description

In the role of IT Support Engineer II, you will be instrumental in delivering high-quality technical support and software troubleshooting to ensure seamless computer management across client organizations. You will utilize your core skills in desktop and network support, along with premium expertise in Microsoft Windows Server and Microsoft Intune. Your relevant knowledge in computer networking, VPN, and SCCM will enhance our operational efficiency. Join our team to contribute to a robust IT infrastructure and provide exceptional service in a dynamic environment.

Primary Duties

Be an integral point for ticket escalation for higher level issues.
Accepts tickets through HelpMe (BMS) within the IC SLAs.
Update tickets on a daily basis and communicate with the clients regarding resolution.
Assist L1 associates.
Assist other departments includes IT Help Desk and auditing IC IT software.

Required Skill Sets and/or Training