IT Support Engineer

Red Cup IT, Inc.; Los Angeles (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

A technology solutions provider in California is seeking an IT Support Engineer. This role involves providing technical assistance to users, maintaining computer systems, troubleshooting hardware and software issues, and ensuring smooth IT operations. The ideal candidate will have strong troubleshooting skills, knowledge of various operating systems, and the ability to manage network connectivity issues. A Bachelor's degree in a related field is preferred, along with relevant certifications.

Qualifications

• Strong troubleshooting and diagnostic skills are essential.
• Knowledge of operating systems such as Windows, macOS, and Linux is required.
• Familiarity with networking basics, including TCP/IP and VPN, is necessary.

Responsibilities

• Provide first-line and second-line technical support to employees or customers.
• Diagnose and resolve hardware, software, network, and system issues.
• Install, configure, and maintain desktops, laptops, printers, and mobile devices.

Skills

Troubleshooting and diagnostic skills

Knowledge of operating systems (Windows, macOS, Linux)

Networking basics (TCP/IP, DNS, DHCP, VPN)

Experience with help desk or ticketing systems

Customer service and communication skills

Time management and problem-solving ability

Education

Bachelor's degree in information technology, Computer Science, or related field

Tools

ServiceNow

Jira Service Management

Zendesk

Job description

We are looking for an IT Support Engineer who is responsible for providing technical assistance to users, maintaining computer systems, troubleshooting hardware and software issues, and ensuring the smooth operation of an organization’s IT infrastructure.

Technical Support

• Provide first-line and second-line technical support to employees or customers.
• Diagnose and resolve hardware, software, network, and system issues.
• Respond to help desk tickets, emails, and phone support requests.

System & Device Management

• Install, configure, and maintain desktops, laptops, printers, and mobile devices.
• Set up user accounts, permissions, and access controls.
• Manage operating systems such as Microsoft Windows, macOS, or Linux.

Network Support

• Troubleshoot network connectivity issues (LAN, Wi-Fi, VPN).
• Maintain routers, switches, and firewalls.
• Monitor network performance and uptime.

Software & Application Support

• Install and update applications and productivity tools like Microsoft 365 or Google Workspace.
• Troubleshoot application errors and compatibility issues.

Documentation & Ticketing

• Log issues and resolutions in ticketing systems such as ServiceNow, Jira Service Management, or Zendesk.
• Maintain documentation for troubleshooting procedures and system configurations.

Security & Compliance

• Implement security policies, patch updates, and antivirus solutions.
• Support identity and access management.
• Assist with incident response and security monitoring.

Required Skills

• Strong troubleshooting and diagnostic skills
• Knowledge of operating systems (Windows, macOS, Linux)
• Networking basics (TCP/IP, DNS, DHCP, VPN)
• Experience with help desk or ticketing systems
• Customer service and communication skills
• Time management and problem-solving ability

Preferred Qualifications

• Bachelor's degree in information technology, Computer Science, or related field
• Certifications such as:
  • CompTIA A+
  • CompTIA Network+
  • Microsoft Microsoft Certified certifications
  • Cisco Systems CCNA