Help Desk Technician

Patriot Talent Solutions; Knoxville (TN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Extensive onboarding and structured training

Hands-on experience in cybersecurity

Clear long-term career pathways

Job summary

A staffing agency is seeking a Helpdesk Technician in Knoxville, TN for a 6-month contract-to-hire position requiring onsite work daily. This role offers an excellent opportunity for IT professionals looking to grow into cybersecurity, providing hands-on exposure to advanced tools and practices. Candidates should have 1-2 years of helpdesk or technical support experience and strong communication skills. The position emphasizes professionalism and a motivated mindset.

Qualifications

• 1–2 years of Helpdesk or Technical Support experience.
• Ability to work onsite daily.
• Demonstrated integrity and discretion with sensitive client environments.

Responsibilities

• Serve as the first line of support for client inquiries.
• Troubleshoot hardware, software, and security-related issues.
• Support endpoint detection & response operations.

Skills

Strong written and verbal communication skills

Motivated and curious mindset

Professional demeanor for executive interactions

Education

Bachelor’s Degree in Business or Information Technology

Tools

Trend Micro EDR

Nessus

OpenVAS

Burp Suite

Metasploit

Job description

Knoxville, TN | Helpdesk Technician | Full-time

We are actively recruiting a Helpdesk Technician for our client in Knoxville, TN. This is a 6-month contract-to-hire opportunity that will require onsite work daily in Knoxville. This is an excellent opportunity for an IT professional eager to grow into cybersecurity with hands‑on exposure to advanced security tools and practices. Must have 1–2 years of helpdesk or technical support experience and strong communication skills.

Due to client request, candidates must be eligible to work in the United States without sponsorship.

Key Responsibilities

Helpdesk & Client Support

• Serve as the first line of support for client inquiries via phone, ticketing systems, and remote tools.
• Troubleshoot hardware, software, network, and security‑related issues with accuracy and professionalism.
• Document all support activity in the ticketing system, ensuring clarity, timeliness, and completeness.
• Escalate complex issues per established workflows.

Security & Intelligence Operations

• Support endpoint detection & response operations, including reviewing alerts, performing triage, and assisting with remediation.
• Perform basic penetration testing tasks and client security assessments using approved tools.
• Review system and application logs for irregularities, threats, or suspicious activity.
• Assist in monitoring and maintaining SOC tools, notifications, and communication workflows.
• Participate in security posture improvement initiatives for client environments.

Client Interaction & Professional Conduct

• Represent the organization with polished communication, etiquette, and professionalism at all times.
• Regularly interact with business leaders and clients who prioritize traditional professionalism.
• Maintain high standards of personal presentation and client‑facing demeanor.

Required Qualifications

• Bachelor’s Degree in Business or Information Technology
• 1–2 years of Helpdesk, Technical Support, Desktop Support, or IT Operations experience.
• Strong written and verbal communication skills.
• Motivated, curious mindset with a strong desire to learn security tools and methodologies.
• Professionalism suitable for regular interaction with executive‑level contacts.
• Must be able to work onsite daily.

Preferred Experience / Tools

Candidates are not expected to have all of these; similar tools are acceptable.

Top Skills

• Trend Micro EDR (or other EDR platforms such as CrowdStrike, SentinelOne, Carbon Black)
• Galactic Advisors (or pen‑testing tools: Nessus, OpenVAS, Burp Suite, Metasploit)

Nice to Haves

• Augment
• Petra
• Atakama
• Highly dependable with strong follow‑through.
• Demonstrated maturity, integrity, and discretion while handling sensitive client environments.
• Capable of working independently with limited local supervision.
• Adaptable to changing client needs, including variable schedules.

Employee Value Proposition

• Extensive first‑month onboarding and structured training.
• Opportunity to gain hands‑on experience across a wide range of cybersecurity disciplines.
• Direct client impact and the chance to become a foundational team member in the region.
• Clear long‑term career pathways in cybersecurity, operations, engineering, and leadership.
• Potential future investment/ownership opportunities for high performers — a rare offering in this space.

Equal Opportunity Employer/Veterans/Disabled