Executive IT & AV On-Site Support Engineer (Travel)

FirstBank; Knoxville (TN); Presencial; USD 65.000 - 85.000; Jornada completa

Descripción de la vacante

FirstBank in Knoxville, TN is seeking an IT On-Site Support Engineer to deliver high-level technical assistance for executives and staff. You will manage laptops, mobile devices, and conferencing tools to ensure flawless communication and collaboration.

You will troubleshoot hardware and software, document incidents, coordinate with IT teams and vendors, maintain AV systems, provide user training, and uphold security and data protection standards.

Formación

• Associate degree in IT or equivalent experience.
• Experience delivering executive-level IT support.
• Desirable certifications: ITIL, Microsoft 365, Microsoft Teams.

Responsabilidades

• Provide dedicated IT support to C-level executives and high-ranking personnel.
• Configure devices and resolve hardware/software issues promptly.
• Document incidents and updates in the ticketing system.
• Diagnose and resolve hardware and software problems for staff.
• Maintain audio/video conferencing systems and assist meetings.
• Collaborate with IT team and vendors for equipment config and maintenance.
• Train executives and staff on collaboration tools.
• Ensure security/compliance for system usage and changes.
• Assist in data protection and backups.
• Travel approx. 10-25% with some overnight trips.

Conocimientos

Executive IT support

Audio/Video conferencing

Troubleshooting

Communication

Confidentiality

Independent work

Educación

Associate Degree in IT

ITIL certification

Microsoft 365 knowledge

Microsoft Teams knowledge

Herramientas

Microsoft Teams

MS 365 Admin tools

Ticketing system

Descripción del empleo

FirstBank in Knoxville, TN is seeking an IT On-Site Support Engineer to deliver high-level technical assistance for executives and staff. You will manage laptops, mobile devices, and conferencing tools to ensure flawless communication and collaboration.

You will troubleshoot hardware and software, document incidents, coordinate with IT teams and vendors, maintain AV systems, provide user training, and uphold security and data protection standards.