IT Support Engineer

IDR, Inc.; Brentwood (TN); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation package

Full Benefits; Medical, Vision, Dental

Industry leading organization

Job summary

IDR, Inc. is seeking an IT Support Engineer to join one of our top clients in a remote-capable role.

This position offers remote work with occasional onsite visits in Williamson County, and you will be the primary technical resource for SMB clients. You will manage Windows servers/desktops, Active Directory, Office 365, and Fortinet firewalls, collaborating with a corporate team to escalate complex challenges.

Qualifications

• Experience supporting Windows servers, desktops, and networking.
• Familiarity with Active Directory, Office 365, and Fortinet firewalls.
• Strong troubleshooting and hardware repair skills.
• Excellent communication and client-facing abilities; Nashville area local.

Responsibilities

• Serve as primary technical resource for SMB clients.
• Provide remote support with occasional onsite visits.
• Manage firewalls, Windows servers, AD, Office 365, and endpoints.
• Collaborate with corporate team to escalate and resolve issues.
• Maintain client communication and meet SLAs.

Skills

Troubleshooting

Communication

Client-facing

Travel

On-site support

Tools

Fortinet firewall

Active Directory

Office 365

Windows Server

Windows Desktop

Job description

IDR is seeking an IT Support Engineerto join one of our top clients for a remote opportunity. This role involves providing technical support for SMB clients, managing on-site and remote troubleshooting, and maintaining client relationships within a flexible work environment. The organization is a managed services provider specializing in diverse technology stacks for small to medium-sized businesses.

Position Overview for the IT Support Engineer :

• Act as the primary technical resource for SMB clients, resolving various hardware, software, and network issues.
• Provide remote support with occasional onsite visits in Williamson County.
• Manage firewalls, Windows servers, Active Directory, Office 365, and other endpoint devices.
• Collaborate with a corporate technical team to escalat and resolve complex challenges.
• Maintain excellent client communication and ensure service level agreements are met.

Requirements for the IT Support Engineer :

• Experience supporting Windows-based servers, desktops, and networking.
• Familiarity with Active Directory, Office 365, and basic firewall management (Fortinet preferred).
• Strong troubleshooting skills, including network issues and hardware repairs.
• Excellent communication skills, professional presentation, and client-facing ability.
• Must be local to the Nashville metropolitan area, with the ability to travel to onsite client locations as needed.
• MSP experience is a plus.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing Client and Talent Award winner 12 years in a row