Support Technician

IDR, Inc.; Austin (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Full Benefits

Medical, Vision, Dental

Employee Stock Ownership Program

Industry-leading organization

Job summary

IDR, Inc. in Austin, TX is seeking a Support Technician to join a fast-paced, enterprise IT environment. On-site duties include white-glove support for executives and end users, plus hands-on PC hardware maintenance and troubleshooting.

The role covers Microsoft productivity tools (Office 365, MS Teams) and Cisco Webex, with opportunities to train others and contribute to projects while mentoring junior technicians.

Qualifications

• 4+ years of executive-level white-glove support experience.
• 5+ years delivering end-user IT support in enterprise environments.
• 5+ years handling PC hardware and routine software installations.
• 4+ years supporting Microsoft productivity tools (Office 365, MS Teams) and Webex.

Responsibilities

• Provide end-user and executive white-glove support for desktops and laptops on-site.
• Install, repair and maintain PCs, peripherals and related hardware.
• Troubleshoot hardware, software and connectivity issues for end-user devices.
• Support Office 365, MS Teams and Cisco Webex video conferencing.
• Create processes, deliver user training, and mentor junior technicians.

Skills

Executive support

End-user support

PC hardware

IT troubleshooting

Tools

Office 365

MS Teams

Cisco Webex

Job description

IDR is seeking a Support Technician to join one of our top clients for an opportunity in Austin, Texas. In this role, you will provide hands-on IT support in a fast-paced, enterprise environment, partnering closely with end users and executive stakeholders. This is an excellent opportunity to contribute to a highly visible support organization within a leading technology-focused enterprise.

Position Overview for the Support Technician:

• Provide end-user and executive “white-glove” support for desktop and laptop systems in an on-site environment.
• Install, repair, and perform preventative maintenance on PCs, peripherals, and related hardware systems.
• Troubleshoot and resolve hardware, software, and connectivity issues, identifying network-related problems when tied to end-user devices.
• Support Microsoft productivity tools (including Office 365 and MS Teams) and video teleconferencing solutions (such as Cisco Webex).
• Create/support processes, deliver user training, contribute to project efforts, and serve as a local leader/mentor to junior technicians.

Requirements for the Support Technician:

• 4+ years providing “white-glove” executive-level support
• 5+ years providing end-user support
• 5+ years supporting PC hardware and performing routine software installations
• 5+ years troubleshooting IT hardware and peripherals in an enterprise environment
• 4+ years supporting Microsoft productivity tools (Office 365, MS Teams) and video teleconferencing solutions (Cisco Webex)

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.