IT Help Desk

Wachter, Inc.; Lowell (AR); Hybrid; USD 50,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

Life, AD&D, and LTD insurance

Paid vacation & holidays

401(k) & IRA retirement savings

Job summary

Wachter, Inc. is seeking an IT Help Desk professional to provide on-site and remote support for Windows, macOS, Linux, printers, and mobile devices. You will troubleshoot issues quickly while delivering top-notch customer service.

A strong background in corporate IT, Microsoft 365, and ticketing systems like ServiceNow is preferred. Join a family-owned company with extensive benefits and growth opportunities.

Qualifications

• Proven IT support experience, preferably in a corporate setting.
• Strong knowledge of Windows, macOS, and Linux operating systems.
• Proficiency with installing Microsoft 365 applications and troubleshooting.
• Experience with printers, mobile devices, and office technology.
• Familiarity with IT ticketing systems (ServiceNow is a plus).
• Excellent problem-solving skills and ability to work independently.
• Strong communication skills and customer service orientation.
• Occasional after-hours work may be required.
• Industry-standard certifications (e.g., CompTIA, Cisco, Microsoft, RedHat) are a plus.

Responsibilities

• Provide on-site IT and remote support for internal PCs, Macs, printers, mobile devices, and other office equipment.
• Troubleshoot and resolve hardware and software issues efficiently across Windows, Mac, and Linux platforms.
• Assist users with cloud-based and locally installed applications such as Microsoft 365.
• Manage ticket queue and resolve service tickets in a timely manner.
• Collaborate with IT team and stakeholders for escalations and resolution of issues.
• Ensure IT policies and best practices are followed.
• Perform routine maintenance and updates on IT equipment.
• Maintain accurate records of IT assets and support activities.

Skills

Windows

macOS

Linux

Microsoft 365

Customer service

Independent problem solving

Tools

ServiceNow

Job description

Wachter's greatest asset is the people who work here. Join the Wachter family and chart your career path!

We are seeking a tech-savvy skilled problem solver for our IT Help Desk.

In this role, you’ll be the go-to expert for everything from troubleshooting Windows, macOS, and Linux systems to managing our mobile devices and office hardware. Whether you’re resolving a complex software glitch or setting up a new workstation, your goal will be to provide seamless on-site and remote support with a heavy focus on efficiency and great customer service.

If you have a knack for independent problem-solving and a solid background in corporate IT—especially with Microsoft 365 and ticketing systems like ServiceNow,we’d love to meet you.

Benefits Package: Company Paid!

• Medical, Dental, Prescription & Vision Benefits
• Life, AD&D, and LTD insurance
• Paid Vacation and Holidays
• Company-Matched 401(k) and IRA Retirement Savings.

What you will be doing:

• Provide on-site IT and remote support for internal employee PCs, Macs, printers, mobile phones, and other office devices.
• Troubleshoot and resolve hardware and software issues efficiently on Windows, Mac and Linus platforms.
• Assist users with cloud based and locally installed applications such as Microsoft 365 applications.
• Manage ticket queue and resolve service tickets in a timely manner.
• Collaborate with the larger IT team and stakeholders for escalations and issue resolution.
• Ensure IT policies and best practices are followed.
• Perform routine maintenance and updates on IT equipment.
• Maintain accurate records of IT assets and support activities.

What we are looking for:

• Proven experience in IT support, preferably in a corporate environment.
• Strong knowledge of Windows, MacOS, and Linux operating systems.
• Proficiency with installing Microsoft 365 applications and troubleshooting.
• Experience with printers, mobile phones, and other office technology.
• Familiarity with IT ticketing systems (ServiceNow experience is a plus).
• Excellent problem-solving skills and ability to work independently.
• Strong communication skills and customer service orientation.
• Must be able to occasionally lift up to 50 pounds.
• Occasional after-hours work may be required.
• Industry Standard certifications are a plus (CompTIA, Cisco, Microsoft, RedHat, Etc.).

$50,000 - $75,000 a year

About:

Wachter is a family-owned company since 1930 and we see each employee as a critical piece of the Wachter Family. With over 900 licenses across the country, Wachter serves commercial and industrial clients with the right technologies needed to keep them successful.

We design, install, and maintain the technologies that keep businesses operating efficiently. Our team of dedicated electricians, engineers, and technicians provides electrical, data, security, communications, and automation services to clients in numerous industries.

Follow us on Facebook, Instagram, Twitter, and LinkedIn.

We're an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.