IT Help Desk Specialist: Windows, Mac & Linux Support

Wachter; Lowell (AR); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, Prescription & Vision

Life, AD&D, LTD

Paid Vacation and Holidays

401(k) & IRA Retirement Savings

Job summary

Wachter seeks an IT Help Desk technician to provide on-site and remote support for Windows, macOS, and Linux systems, mobile devices, and office hardware. You will ensure efficient issue resolution and strong customer service across the organization.

Ideal candidates have experience with Microsoft 365 and ticketing systems like ServiceNow, plus excellent problem-solving and independent work abilities. This role offers benefits and a collaborative Wachter environment.

Qualifications

• Proven IT support experience in a corporate environment.
• Strong knowledge of Windows, MacOS, and Linux operating systems.
• Proficiency with Microsoft 365 applications and troubleshooting.

Responsibilities

• Provide on-site IT and remote support for internal devices (PCs, Macs, printers, mobiles).
• Troubleshoot hardware and software issues across Windows, Mac, Linux.
• Assist users with cloud-based and locally installed apps (Microsoft 365).
• Manage ticket queue and resolve service tickets promptly.
• Collaborate with IT team for escalations and resolutions.
• Ensure IT policies and best practices are followed.
• Perform routine maintenance on IT equipment.
• Maintain accurate records of IT assets and support activities.

Skills

Windows

macOS

Linux

Customer service

Problem solving

Independent work

Communication

Tools

Microsoft 365

ServiceNow

Job description

Wachter seeks an IT Help Desk technician to provide on-site and remote support for Windows, macOS, and Linux systems, mobile devices, and office hardware. You will ensure efficient issue resolution and strong customer service across the organization.

Ideal candidates have experience with Microsoft 365 and ticketing systems like ServiceNow, plus excellent problem-solving and independent work abilities. This role offers benefits and a collaborative Wachter environment.