IT Help Desk

RiseMe; Lenexa (KS); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life, AD&D, LTD

Paid Vacation

Company-Matched 401(k)

Job summary

Wachter is seeking an IT Help Desk specialist to provide on-site and remote support for Windows, macOS, and Linux, PCs, printers, and office devices. You will manage Microsoft 365 applications, identity and device administration, MFA and password resets, licenses, and device enrollment, while ensuring policy compliance and excellent customer service.

You will work with IT tools like Entra ID, Intune, ServiceNow, and AI assistants such as Claude and Copilot to enable efficient, secure daily

Qualifications

• Experience in IT help desk support in a corporate environment.
• Proficiency with Windows, macOS, Linux and Microsoft 365.
• Familiarity with IT ticketing systems (ServiceNow experience is a plus).

Responsibilities

• Provide on-site and remote IT support for PCs, Macs, printers, mobile devices, and other office tech.
• Troubleshoot hardware and software issues on Windows, Mac, and Linux.
• Assist users with Microsoft 365 apps and cloud/local apps.
• Perform identity and device administration in Microsoft Entra ID and Intune.
• Manage MFA, password resets, licenses, and device enrollment.
• Ensure compliance and follow IT policies and best practices.
• Support AI tools like Claude and Microsoft Copilot; assist with access provisioning.
• Maintain ticket queue and collaborate with IT for escalations.
• Document IT assets and support activities; perform routine maintenance.

Skills

Windows

macOS

Linux

Customer service

Problem solving

Communication

On-site support

Remote support

Tools

ServiceNow

Intune

Azure AD

Microsoft 365

Copilot

Claude

Job description

Wachter's greatest asset is the people who work here. Join the Wachter family and chart your career path!

We are seeking a tech-savvy skilled problem solver for our IT Help Desk.

In this role, you’ll be the go-to expert for everything from troubleshooting Windows, macOS, and Linux systems to managing our mobile devices and office hardware. Whether you’re resolving a complex software glitch or setting up a new workstation, your goal will be to provide seamless on‑site and remote support with a heavy focus on efficiency and great customer service.

If you have a knack for independent problem-solving and a solid background in corporate IT—especially with Microsoft 365 and ticketing systems like ServiceNow, we’d love to meet you.

Benefits Package: Company Paid!

• Medical, Dental, Prescription & Vision Benefits
• Life, AD&D, and LTD insurance
• Paid Vacation and Holidays
• Company-Matched 401(k) and IRA Retirement Savings.

What you will be doing:

• Provide on‑site and remote IT support for internal employee PCs, Macs, printers, mobile phones, and other office devices.
• Troubleshoot and resolve hardware and software issues efficiently on Windows, Mac, and Linux platforms.
• Assist users with cloud‑based and locally installed applications such as Microsoft 365 applications.
• Perform day‑to‑day identity and device administration in Microsoft Entra ID and Intune
• Account and group management
• MFA and password resets
• License assignment
• Device enrollment
• Compliance
• Support employees in their use of approved AI tools such as Claude and Microsoft Copilot, including access provisioning, basic troubleshooting, and helping users apply them to everyday work.
• Manage ticket queue and resolve service tickets in a timely manner.
• Collaborate with the larger IT team and stakeholders for escalations and issue resolution.
• Ensure IT policies and best practices are followed.
• Perform routine maintenance and updates on IT equipment.
• Maintain accurate records of IT assets and support activities.

What we are looking for:

• Proven experience in IT support, preferably in a corporate environment.
• Strong knowledge of Windows, macOS, and Linux operating systems.
• Proficiency with installing Microsoft 365 applications and troubleshooting.
• Working knowledge of Microsoft Entra ID (Azure AD) and the Microsoft cloud ecosystem; experience with Intune or Azure administration is a plus.
• Experience with printers, mobile phones, and other office technology.
• Familiarity with IT ticketing systems (ServiceNow experience is a plus).
• Hands‑on experience with AI assistants such as Claude or Microsoft Copilot is a plus; exposure to Copilot Studio, agent building, or automation is a strong plus.
• Excellent problem‑solving skills and ability to work independently.
• Strong communication skills and customer service orientation.
• Must be able to occasionally lift up to 50 pounds.
• Occasional after‑hours / on‑call work may be required.
• Industry standard certifications are a plus (CompTIA, Microsoft, Cisco, etc.).

About:

Wachter is a family‑owned company since 1930 and we see each employee as a critical piece of the Wachter Family. With over 900 licenses across the country, Wachter serves commercial and industrial clients with the right technologies needed to keep them successful.

We design, install, and maintain the technologies that keep businesses operating efficiently. Our team of dedicated electricians, engineers, and technicians provides electrical, data, security, communications, and automation services to clients in numerous industries.

Follow us on Facebook, Instagram, Twitter, and LinkedIn.

We're an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.