IT Support Desk Specialist

Lexair Inc.; Lexington (KY); On-site; USD 38,000 - 52,000; Full time

Job summary

Lexair Inc. is seeking an IT Help Desk Technician to provide frontline technical support to employees. You will diagnose hardware, software, and network issues, guide users through solutions, and log all activities for traceability.

The role reports to the VP of Operations with day-to-day guidance from the IT Manager, and involves onboarding new hires, assisting with IT projects, and temporarily covering for the IT Manager when needed. Monday–Friday 7am–4pm with potential overtime.

Qualifications

• 2+ years of prior experience in a help desk role.
• Associate's degree in Computer Science preferred, but equivalent experience may be acceptable.
• Strong understanding of computer systems, operating systems, and common hardware and software.
• Excellent verbal and written communication skills.
• Customer-oriented attitude with the ability to remain calm when dealing with frustrated users.
• Strong analytical skills to diagnose and resolve technical problems effectively.
• Experience with Microsoft Office/Operating Systems, Google Workspace, and ERP systems.

Responsibilities

• Provide technical support via phone, email, or in person for hardware, software, and network issues.
• Complete new hire set up of emails, computers, IT desk set up, software logins, printers, tablets, phone extensions and cell phones; log inventory in HRIS.
• Become main contact for printer issues.
• Back up IT manager in shutdowns and terminations.
• Diagnose and resolve issues and guide users through steps to fix them.
• Respond to requests for technical assistance via multiple channels.
• Escalate complex problems to the IT Manager and assist with root-cause analysis.
• Keep detailed records of all support requests, actions, and resolutions.
• Assist with onboarding and training for users unfamiliar with technology.
• Support IT Manager in project management tasks and cover essential IT functions in absence.

Skills

Help desk experience

Customer service

Analytical skills

Verbal and written communication

Microsoft Office

Google Workspace

Education

Computer Science associates degree

Tools

Microsoft Office

Google Workspace

ERP system

Job description

Lexair Inc. is seeking an IT Help Desk Technician to provide frontline technical support to employees. You will diagnose hardware, software, and network issues, guide users through solutions, and log all activities for traceability.

The role reports to the VP of Operations with day-to-day guidance from the IT Manager, and involves onboarding new hires, assisting with IT projects, and temporarily covering for the IT Manager when needed. Monday–Friday 7am–4pm with potential overtime.