IT Support Desk: Remote & On-Site Expert

Siepe; Houston (TX); Hybrid; USD 52,000 - 68,000; Full time

Benefits offered by this job

Bonus opportunities

Retirement plan (401(k) or pension)

Health, dental, vision, life insurance

Flexible time off

Learning & development budget

Career growth

Employee referral program

Office lunch program

Culture and team events

Job summary

Siepe is seeking a customer service–focused IT support professional to be the first contact for technical support for U.S.-based clients and Siepe employees. You will provide white-glove, remote and on-site support in cloud-first environments, combining strong problem-solving with exceptional communication skills.

You will deliver front-line service desk support, on-site assistance, and contribute to project implementations, ensuring timely resolution and high-quality service across Windows

Qualifications

• 2–3 years of IT support experience; MSP experience preferred.
• Expert-level knowledge of Windows 10/11 and working knowledge of Windows Server 2022/2025.
• Proficiency in Microsoft Active Directory, including user/group creation and permissions.
• Strong knowledge of Microsoft 365 and cloud platforms (AWS/Azure).
• Experience with Intune and security best practices.
• Basic to intermediate networking skills and experience with ticketing systems.

Responsibilities

• Deliver exceptional support for end users, workstations, conference rooms, and IT managed resources.
• Install, configure, and support Windows-based desktop applications and hardware.
• Monitor ticketing systems and infrastructure alerts, ensure SLA adherence, and escalate as needed.
• Perform system health checks, routine maintenance, and manage IT inventory.
• Coordinate escalations with senior leadership during critical incidents.
• Recommend and implement solutions to strengthen Siepe's IT services reputation.
• Collaborate with leadership on opportunities requiring technical expertise.

Skills

IT support

Windows 10/11

Windows Server

Active Directory

Microsoft 365

AWS/Azure

Intune

Networking basics

PowerShell

Communication

Tools

Bloomberg

QuickBooks

Cloud VOIP

Excel add-ins

Job description

Siepe is seeking a customer service–focused IT support professional to be the first contact for technical support for U.S.-based clients and Siepe employees. You will provide white-glove, remote and on-site support in cloud-first environments, combining strong problem-solving with exceptional communication skills.

You will deliver front-line service desk support, on-site assistance, and contribute to project implementations, ensuring timely resolution and high-quality service across Windows