IT Help Desk Tier 1

Siepe; Houston (TX); Hybrid; USD 52,000 - 68,000; Full time

Benefits offered by this job

Bonus opportunities

Retirement plan (401(k) or pension)

Health, dental, vision, life insurance

Flexible time off

Learning & development budget

Career growth

Employee referral program

Office lunch program

Culture and team events

Job summary

Siepe is seeking a customer service–focused IT support professional to be the first contact for technical support for U.S.-based clients and Siepe employees. You will provide white-glove, remote and on-site support in cloud-first environments, combining strong problem-solving with exceptional communication skills.

You will deliver front-line service desk support, on-site assistance, and contribute to project implementations, ensuring timely resolution and high-quality service across Windows

Qualifications

• 2–3 years of IT support experience; MSP experience preferred.
• Expert-level knowledge of Windows 10/11 and working knowledge of Windows Server 2022/2025.
• Proficiency in Microsoft Active Directory, including user/group creation and permissions.
• Strong knowledge of Microsoft 365 and cloud platforms (AWS/Azure).
• Experience with Intune and security best practices.
• Basic to intermediate networking skills and experience with ticketing systems.

Responsibilities

• Deliver exceptional support for end users, workstations, conference rooms, and IT managed resources.
• Install, configure, and support Windows-based desktop applications and hardware.
• Monitor ticketing systems and infrastructure alerts, ensure SLA adherence, and escalate as needed.
• Perform system health checks, routine maintenance, and manage IT inventory.
• Coordinate escalations with senior leadership during critical incidents.
• Recommend and implement solutions to strengthen Siepe's IT services reputation.
• Collaborate with leadership on opportunities requiring technical expertise.

Skills

IT support

Windows 10/11

Windows Server

Active Directory

Microsoft 365

AWS/Azure

Intune

Networking basics

PowerShell

Communication

Tools

Bloomberg

QuickBooks

Cloud VOIP

Excel add-ins

Job description

Why Siepe

Siepe is a fast-growing technology company helping investment managers turn complexity into clarity. We build software and data solutions that give hedge funds and financial services firms the real-time insights and operational visibility they need to make better decisions faster.

Why Siepe

Siepe is a fast-growing technology company helping investment managers turn complexity into clarity. We build software and data solutions that give hedge funds and financial services firms the real-time insights and operational visibility they need to make better decisions faster. Our clients manage billions in assets and rely on Siepe for critical technology, data, and operational workflows. We serve sophisticated global clients and move quickly, challenge how things are done, and give people meaningful ownership and the opportunity to make a real impact.

What You'll Get

Impactful work on problems that matter. Direct visibility into how your contributions affect clients and real input on decisions. Competitive pay, great benefits, and opportunities to learn and take on more as Siepe grows. Teammates who are sharp and collaborative, whether they come from the industry or are charting a new path entirely. You will get to be part of a culture that blends fun with purpose!

How We Show Up

We lead with trust, transparency, and a team-first mindset. We communicate early, follow through on our commitments, and take ownership of outcomes - not just execute. When there’s a problem, we bring ideas and solutions, ask the next question, and keep things moving. We stay curious, challenge ideas, and prioritize what’s best for our clients and Siepe. We move with urgency, learn as we go, and work together to leave things better than we found them.

Who We Are Looking For

We're seeking a customer service–focused professional to serve as our first point of contact for technical support. You'll provide white-glove support - remotely and on-site - to our U.S.-based clients and Siepe employees in cloud-first environments, combining strong technical problem-solving with exceptional communication skills.

What You'll Be Doing

• Deliver exceptional support for end users, workstations, conference rooms, and IT managed resources, serving as front-line Service Desk support, dedicated on-site support, and implementation team member.
• Install, configure, and support Windows-based desktop applications and virtual/physical workstations (desktops/laptops with multiple monitors).
• Monitor ticketing systems and infrastructure alerts across all platforms, ensuring timely acknowledgment per SLAs and investigating/escalating issues as required.
• Perform system health checks, routine maintenance, and manage IT inventory in accordance with standard operating procedures and change management processes.
• Coordinate escalations with senior leadership and responsible personnel during critical incidents.
• Recommend and implement solutions that strengthen Siepe's reputation as a high-quality IT services provider in financial services.
• Collaborate with senior leadership on business development opportunities requiring technical expertise.

What You’ll Bring

• 2–3 years of IT support experience; MSP experience preferred.
• Expert-level knowledge of Windows 10/11 and working knowledge of Windows Server 2022/2025.
• Proficiency in Microsoft Active Directory (traditional and Entra ID), including user/group creation, workstation management, and file share permissions.
• Strong knowledge of Microsoft 365 (Entra ID, SharePoint, Intune, Exchange Online, Teams) and cloud platforms (AWS/Azure).
• Experience with mobile device management platforms (Intune, Azure Conditional Access) and security best practices.
• Basic to intermediate networking skills (firewalls, routing, wireless networks, connectivity troubleshooting).
• Experience with ticketing systems, SLA-driven environments, and software deployment.
• Additional experience with scripting (PowerShell), Bloomberg, QuickBooks, Cloud VOIP, Excel add-ins, and Microsoft 365 user management is preferred.
• Excellent communication, interpersonal skills, attention to detail, and time management
• Self-motivated, detail-oriented, and proactive problem-solver.

All applicants must have current and ongoing authorization to work in the country of employment without the need for visa sponsorship, now or in the future.

What We Offer

Great work should come with more than a paycheck. At Siepe, we invest in the things that help you build a career, take care of yourself and your family, plan for the future, and enjoy the people you work with.

Our Total Rewards are designed to support you at work and beyond:

• Competitive compensation, including annual performance-based bonus opportunities
• Retirement benefits with company contributions, including 401(k) or pension plans depending on location
• Comprehensive health, dental, vision, and life insurance, with employee coverage 100% funded by Siepe where applicable
• Flexible Time Off (FTO) because life happens
• Learning & Development budget to invest in your professional growth
• Career growth and on-the-job learning, with opportunities to stretch beyond your role and gain exposure to new technologies and business strategies
• Employee Referral Program with rewards for helping us grow the team
• Office lunch program, available to employees when working from any Siepe office
• A culture that makes time to connect, with snacks, happy hours, quarterly events, and annual celebrations

Benefits, program eligibility, and coverage may vary by location.

Siepe is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, or protected veteran status. If you require an accommodation to participate in our application or interview process, please let us know - we're happy to work with you to make it accessible.