IT Support Desk Pro: Windows, M365 & Networking

Jetro / Restaurant Depot; Richardson (TX); Sur place; USD 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan with Employer

Résumé du poste

Restaurant Depot in Richardson, TX is seeking a motivated Help Desk Technician to provide technical support and maintain day-to-day IT operations for staff across the organization. The ideal candidate will have hands-on troubleshooting skills, experience supporting Microsoft-based environments, and the ability to manage multiple requests in a fast-paced warehouse/retail environment.

You will diagnose hardware, software, and network issues, assist with Active Directory/Entra ID accounts, and

Qualifications

• 2+ years of experience in help desk or desktop support.
• Experience providing Level I/II support.
• Experience with Windows 10/11 and Microsoft 365.
• Knowledge of Active Directory and Microsoft Entra ID.

Responsabilités

• Provide technical support to employees through phone, email, chat, & ticketing systems.
• Diagnose & resolve escalated hardware, software, network, connectivity, & peripheral issues.
• Support Windows workstations, laptops, printers, mobile devices, & related equipment.
• Troubleshoot Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, & related services.
• Troubleshoot VPN, Wi-Fi, LAN, & other network connectivity issues.
• Install, configure, maintain, & troubleshoot computers, software applications, & peripheral devices.
• Escalate complex infrastructure, security, or application issues to the appropriate IT teams.
• Administer & troubleshoot user accounts, passwords, permissions, & access issues.
• Support Active Directory & Microsoft Entra ID account administration.
• Assist with employee onboarding & offboarding, including account creation, access management, & equipment provisioning.
• Support endpoint management, software deployment, patching, & system updates.
• Follow established IT security, data protection, & acceptable-use policies.
• Manage & prioritize support tickets according to SLAs.
• Document troubleshooting steps, resolutions, procedures, & knowledge-base articles.
• Maintain accurate inventory records for IT equipment & assigned assets.
• Support system upgrades, equipment refreshes, technology rollouts, & other IT projects.
• Identify recurring technical issues & opportunities to improve support processes.
• Provide professional, responsive, & customer-focused support to employees across the organization.

Connaissances

Help desk experience

Windows 10/11

Microsoft 365

Active Directory / Entra ID

Networking basics (TCP/IP, DNS, DHCP)

Ticketing systems

Communication skills

Customer service

Description du poste

Restaurant Depot in Richardson, TX is seeking a motivated Help Desk Technician to provide technical support and maintain day-to-day IT operations for staff across the organization. The ideal candidate will have hands-on troubleshooting skills, experience supporting Microsoft-based environments, and the ability to manage multiple requests in a fast-paced warehouse/retail environment.

You will diagnose hardware, software, and network issues, assist with Active Directory/Entra ID accounts, and