IT Support Coordinator (Desktop Support Technician)

Young World Physical Education; Cincinnati (OH); On-site; USD 32,000 - 46,000; Full time

Job summary

Cincinnati Public Schools is seeking an IT Support Coordinator (Desktop Support Technician) to provide day‑to‑day incident resolution and user support for CPS staff and students at district sites.

Required: Associate's Degree in IT or related certifications, 1–2 years in help desk or desk‑side support, and strong customer service. The role covers Windows, macOS, iOS and Android devices, plus basic AV and remote support tooling.

Qualifications

• Associates degree or equivalent IT education required.
• 1–2+ years in help desk or end-user support in enterprise environment.
• Certification in IT (ACMT, MCSA, A+/Net+) preferred.

Responsibilities

• Provide day-to-day incident resolution and ticket handling for CPS sites.
• Serve as primary on-site point of contact for technology issues and user support.
• Troubleshoot devices (Windows, macOS, iOS, Android) and basic AV equipment.
• Create and publish support documentation to enable self‑service.

Education

Associate's Degree in Information Technology, Information Systems or Computer Engineering

ACMT / Microsoft Certification (MCSA) and/or A+/Net+ Certification

Tools

Filewave

Apple Remote Desktop

Bomgar

LANSchool

Job description

IT Support Coordinator (Desktop Support Technician)

Cincinnati Public Schools ITM Management - CINCINNATI, Ohio Open in Google Maps

This job is also posted in Cincinnati Public Schools

Job Details

Job ID: 5887647

Application Deadline: Aug 21, 2026 11:59 PM (Eastern Standard Time)

Posted: Aug 14, 2026 4:00 AM (UTC)

Starting Date: Immediately

Job Description

Vacancy Announcement

The Cincinnati Public Schools invites applications for the position of IT Support Coordinator . This position serves as an onsite IT Desktop Support Technician and reports to the Director of IT Support. An onsite IT Support Coordinator provides day-to-day incident resolution, request fulfillment and support for information systems, technology infrastructure and client devices for end users located within CPS Schools.

QUALIFICATIONS:

Training: Associate's Degree in Information Technology, Information Systems or Computer Engineering and/or Apple Certifications (ACMT) and/or Microsoft Certification (MCSA) and/or A+/Net+ Certification or an equivalent combination of education and experience providing a similar skillset.

Experience: One (1) to two (2) + years of experience in help desk, desk side, or end user support in an Enterprise Class environment.

The successful candidate shall have the training, skills and ability necessary to:

• Must be able to communicate effectively, problem solve and work independently.
• Must be able to provide exceptional customer service to both technical and non-technical contacts. Must be able to perform well within a team-oriented environment.
• Perform as the primary point of contact for resolving technology issues, questions and tickets for assigned district sites.
• Perform triage, problem identification and root cause discovery for tickets and technology issues.
• Should be familiar with and able to troubleshoot basic Audio/Visual equipment and connections, desktops, laptops, tablets (Windows, OSX, iOS, Android), printers, scanners, copiers, network connectivity and general educational and business technologies and devices.
• Should be comfortable with learning and supporting multiple applications, browsers and software on multiple platforms. Experience with some/any of the following is a bonus but not required: Schoology, PowerSchool, Grade Cam, Google Apps, Easy Tech, Apex, Aleks, Microsoft Office, Adobe CC Suite and RemedyForce.
• Support devices in a mixed MS Windows / Apple MacOS / Apple iOS / Android environment.
• Create, maintain and publish relevant support documentation in order to assist all staff/students in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.
• Provide support utilizing remote tools including Filewave, Apple Remote Desktop, Bomgar and LANSchool.
• Follow defined and identify undefined escalation paths for tickets and technology issues.
• Perform basic on-site move/add/changes.
• Be able to perform within and meet Service Level expectations.

EMPLOYMENT PROVISIONS:

Salary Range: $28.23 per hour

Service Period: 52 weeks – 8 hours daily

APPLICATION PROCEDURE:

The intent of this job description is to provide a representation and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Certain jobs at Cincinnati Public Schools may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation are available upon request from Human Resources.

Cincinnati Public Schools is an equal opportunity employer and is subject to federal regulations pertaining to employment. The district has a continuing non-discrimination policy which prohibits discrimination on the basis of race, color, sex, age, religion, national origin, disability, sexual orientation, or veteran status. We hire only United States citizens and aliens lawfully authorized to work in the United States.

Position Type: Full-Time

Salary: $28.23 Per Hour

Job Requirements

• Citizenship, residency or work visa required

Contact Information

• Anita Khamisi , ITM Secretary
• ITM Management
• Email: [e-mail]

Map