Desktop Support Technician

audittelinc; Cincinnati (OH); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Paid time off

Retirement plan

Vision insurance

Job summary

audittelinc is seeking a full-time Desktop Computer Support Technician in Cincinnati, Ohio. This role involves providing technical support, managing support tickets, and troubleshooting issues on desktops and laptops.

Ideal candidates will have previous technical support experience. The position offers benefits including dental and health insurance, paid time off, and a retirement plan.

Qualifications

• Previous experience in Desktop Support, Help Desk Support, or IT Support.
• Strong troubleshooting and problem-solving skills.
• Knowledge of Windows OS and Microsoft Office applications.

Responsibilities

• Respond to and resolve end-user technical support requests.
• Create, document, track, and update support tickets.
• Diagnose and troubleshoot desktop and laptop issues.

Skills

Troubleshooting

Customer service

Windows operating systems knowledge

Networking concepts understanding

Ticketing systems experience

Education

College preferred or High School

Tools

Active Directory

Microsoft 365

Remote support tools

Job description

Desktop Computer Support Technician

Inverse Technology Solutions is seeking a full-time Desktop Computer Support Technician in Cincinnati, Ohio. The successful candidate will provide technical support to end users, troubleshoot desktop and laptop computer issues, manage support tickets, and assist with hardware, software, and network-related problems. This position requires prior technical support experience; however, a strong work ethic, excellent customer service skills, and a willingness to learn are equally important.

Key Responsibilities

• Respond to and resolve end-user technical support requests in a timely manner.
• Create, document, track, and update support tickets through the company ticketing system.
• Diagnose and troubleshoot desktop, laptop, printer, software, and peripheral device issues.
• Install, configure, and maintain computer hardware, operating systems, and business applications.
• Provide support for Microsoft Windows environments, email systems, and common productivity software.
• Assist with user account administration, password resets, and access management.
• Escalate complex issues to appropriate technical teams when necessary.
• Maintain accurate documentation of incidents, resolutions, and support procedures.
• Support hardware deployments, upgrades, and workstation replacements.
• Provide exceptional customer service while communicating technical information to non-technical users.
• Participate in after-hours and on-call support.

Skills and Qualifications

• Previous experience in Desktop Support, Help Desk Support, IT Support, or a related technical role.
• Strong troubleshooting and problem-solving skills.
• Knowledge of Windows operating systems, Microsoft Office applications, and desktop hardware.
• Basic understanding of networking concepts, including TCP/IP, wireless connectivity, and printers.
• Experience with ticketing and incident management systems.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent customer service and interpersonal skills.
• Strong verbal and written communication skills.
• Detail-oriented with the ability to follow established processes and procedures.
• Ability to work independently with minimal supervision while collaborating effectively within a team environment.
• Experience with Active Directory, Microsoft 365, and remote support tools is preferred.

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule

• 8 hour shift
• Monday to Friday
• On call

Compensation

Bonus pay.

Job Type: Full-time

Career Level Required: Experienced (Non-Manager)

Experience Required: 1 to 2 Years

Education Required: College preferred or High School