IT Support Specialist

Integrated Schoolhouse, Inc; Cincinnati (OH); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

An educational technology firm in Cincinnati is seeking a Full‑time Support Technician to assist clients in educational and business settings. The ideal candidate will have 4-5 years of IT support experience, proficiency in various tech systems including Windows and Office 365, and a collaborative mindset. Responsibilities include handling IT support requests, training users, and managing multiple tasks independently. The role offers a salary range of $50,000 to $55,000, along with health and dental insurance, paid time off, and a mix of in-person and remote work as needed.

Qualifications

• 4-5 years experience in a technology support position preferred.
• Reliable work history.
• Ability to pass background checks and drug screening.

Responsibilities

• Receive and document IT support requests via multiple channels.
• Assist and train end users to solve technical problems.
• Work independently and manage multiple tasks.

Skills

Problem-solving skills

Interpersonal communication

IT system understanding

Adaptability

Eagerness to learn

Education

B.A. or B.S. degree in a technology-related field

Associate degree in technology

Tools

Office 365

Google admin

Mac

Windows

iPad

Chromebooks

Job description

About The Job

About Us

Integrated Schoolhouse was the vision of a highly experienced and technology‑savvy group of educators and technology specialists who believe technology should be a positive, non‑threatening experience that fits the needs of students and teachers alike. Technology should be an accessible tool, not a costly, cumbersome nightmare that works only periodically. Stable, functioning networks, well‑managed IT solutions, and effective training of personnel for consistent system performance are the reasons Integrated Schoolhouse exists.

The support technician reports to the President who is also the lead network engineer and will work closely with client locations to support infrastructure systems and devices. The role will work in both educational and business environments and will also collaborate with the President on larger projects for clients as well as assist onsite techs and locations.

Responsibilities / Job Summary

• Receives requests for IT support on applications, hardware, peripherals, and data via Helpdesk, phone, email, text notification, and in person, and carefully documents requests and tracks progress through resolution and end‑user satisfaction.
• Demonstrates strong IT problem‑solving and interpersonal communication skills.
• Builds rapport quickly and projects a calm, patient demeanor in stressful situations.
• Possesses understanding of common IT systems, software, hardware, peripherals, and troubleshooting methods.
• Assists and trains end users to solve problems and increase their self‑reliance.
• Shows eagerness to learn.
• Works independently, manages multiple tasks and priorities, diligently addresses difficult problems, and adapts quickly to business needs.
• Has reliable transportation and ability to drive to various clients in Greater Cincinnati.
• Is adaptable, flexible, and has a growth mindset.
• Supports various locations and helps onboard onsite techs as needed.

Educational Requirements

• B.A. or B.S. degree in a technology‑related field preferred; associate degree in technology considered.

Current Working Job Knowledge / Proficiency In

• Experience with Mac, iPad, Windows, and Chromebooks.
• Experience with mobile device management systems.
• Experience with Office 365 and Google admin.
• Basic understanding of Windows server management.
• Network switch experience a plus but not required.

Equal Opportunity Employer

Equal Opportunity Employer.

No Phone Calls. No Recruiters.

No phone calls. No recruiters.

Please Submit Resume With Salary History And Requirements

Applications without this will not be considered.

Experience

• 4‑5 years experience in a technology support position preferred.
• Reliable work history.
• Ability to get FBI and CBI background checks, Safe Parish training, and drug screening.

Job Type

Full‑time

Salary

$50,000 – $55,000

Benefits

• Dental insurance.
• Health insurance.
• Paid time off.
• Vision insurance.

Schedule

• Monday to Friday.

Work Location

In‑person and remote based on the needs that week.