Coordinator of Technology Services

Young World Physical Education; Columbus (OH); On-site; USD 95,000 - 125,000; Full time

Job summary

Dublin City Schools Educational Service Center of Central Ohio (ESCCO) in Columbus, OH is seeking a proactive Coordinator of Technology Services to lead the IT operations team, establish standards, and drive technology initiatives district-wide.

The role focuses on design, deployment, and maintenance of IT software/hardware, coordinating with academic leadership to align with district objectives and ensuring high uptime and data security across multiple sites.

Qualifications

• Bachelor's Degree in Technology related field or equivalent work experience; business experience a plus.
• 5+ years leading design and support of enterprise-level IT infrastructures.
• Experience in managing help desk and application support functions.
• Experience in K-12 and/or not-for-profit sector desirable.
• Knowledge of data security, privacy management and disaster recovery.

Responsibilities

• Develops and maintains network infrastructure and oversees IT customer service to drive technology services, security and data privacy.
• Leads and manages IT customer service operations, systems administration, network operations, and physical infrastructure.
• Ensures district-wide network systems are implemented, monitored and supported for maximum availability and reliability.
• Collaborates to improve service delivery processes including change/configuration management, outage notifications, incident reporting and root-cause analysis.
• Manages deployment processes to ensure secure, consistent production builds.
• Hires, trains and mentors staff towards excellence as technical professionals and collaborators.
• Identifies and evaluates new technologies to serve students and staff.
• Establishes a culture of outstanding customer service and uptime.
• Oversees security, budget management, vendor management and compliance.

Skills

Bachelor's Degree in Technology

5+ years leadership

Up-time & disaster recovery

Data security & privacy

Staff supervision & training

Strong communication

Network & infrastructure knowledge

Public sector / not-for-profit exp

K-12 experience desirable

SaaS product exposure desirable

Education

Bachelor's Degree in Technology related field

Job description

Dublin City Schools Educational Service Center of Central Ohio (ESCCO) - Columbus, Ohio Open in Google Maps

Coordinator of Technology Services

Job Details

Job ID: 5860844
Application Deadline: Posted until filled
Posted: Jul 30, 2026 2:08 AM (UTC)

Job Description

TITLE: COORDINATOR OF TECHNOLOGY SERVICES

LEVEL: COORDINATOR I

FLSA STATUS: EXEMPT

REPORTS TO: CHIEF OPERATING OFFICER OR DESIGNEE

DEPARTMENT: OPERATIONS

POSITION SUMMARY:

Responsible for managing the IT operational team that supports the technologies used in Dublin City Schools and develops and establishes IT standards, protocols, and procedures. The position also has responsibilities for the analysis, design, deployment and operations of IT software and hardware systems. Work closely with operational and academic leadership to ensure alignment with district objectives.

JOB QUALIFICATIONS

• Bachelor's Degree in Technology related field or equivalent work experience; business experience a plus
• 5 + years leading design and support of enterprise-level IT infrastructures including: Expertise in operational stability, ensuring up-time; Experience as the escalation point for production issues; Leadership experience in disaster recovery, business continuity, data security and privacy management, as well as, data center management and moves
• Experience managing help desk and application support functions
• Experience in K-12 and/or not for profit sector desirable
• Experience in a software as a service product company desirable
• Strong interpersonal and communication skills, both written and verbal
• Understanding of and leadership of teams managing various infrastructures and network connectivity between multiple buildings and locations.
• Alternative to the above qualifications as the Superintendent or Board of Education may find appropriate

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to communicate ideas and directives clearly and effectively, both orally and in writing
• Effective, active listening skills
• Strong organizational, written communication and problem-solving skills
• Ability to work effectively with others
• Knowledge of personal computers, spreadsheet applications and databases
• Ability to research issues/problems and identify practical, everyday solutions
• Ability to prepare detailed reports and documents
• Ability to plan, schedule, organize, and prioritize activities and assignments
• Ability to maintain confidentiality in the support of personnel data and the keeping of personnel records
• Ability to understand and interpret basic policies and procedures
• Ability to establish effective positive relationships with district employees, parents, and students.

ESSENTIAL DUTIES:

• Develops and maintains network infrastructure and oversee all facets of IT customer service to drive technology services, security and data privacy.
• Leads and manages IT customer service operations, systems administration, network operations, and physical infrastructure.
• Ensures district-wide network systems are implemented, monitored and supported to ensure maximum availability and reliability.
• Collaborates in creating, managing and continuous improvement of the service delivery processes including change management, configuration management, communication, outage notification, incident reporting, metrics and root cause analysis.
• Manages the technology and IT deployment processes to ensure builds are deployed into production in a secure, consistent and reliable manner.
• Hires, trains, mentors and appropriately manages staff towards excellence as continually- improving technical professionals, communicators and collaborators.
• Identifies and evaluates new technologies and techniques to best serve our district students and staff.
• Implements a culture of amazing customer service and unwavering dedication to high availability and uptime.
• Oversees all infrastructure elements including, but not limited to, desktop and mobile computing, servers (virtual and physical) storage management, database management, recovery management and threat management.
• Responsible for developing, maintaining and enforcing security to safeguard data assets and ensure data privacy.
• Develops information security and risk policies, training and education. Provides managerial and technical guidance on the development of information security policies, guidelines, standards, procedures and responsibility designations.
• Oversees security incident response planning and lead in the investigation of possible security breaches.
• Responsible for managing departmental budgets and delivering projects against those budgets.
• Responsible for vendor management for the delivery of IT infrastructure related services.
• Ensures the safety of students.
• Establishes and maintains cooperative professional relationships.
• Exhibits professional behavior, emotional stability and sound judgment.
• Maintains confidentiality and respect for confidential information at all times.

ADDITIONAL WORKING CONDITIONS:

• Operation of a vehicle under inclement weather conditions (i.e., being prepared to report to work on all scheduled days, including calamity days)
• Interaction among staff and students
• Travel to all district facilities
• Occasional evening/weekend work; e.g., committee meetings, board meetings, extra-curricular activities, etc.
• Frequent repetitive hand motion, e.g., computer keyboard, typing, calculator, writing

NOTE: The above lists are not ranked in order of importance.

TERMS OF EMPLOYMENT:

Per the Dublin City Schools Administrative Compensation and Fringe Benefits Package.

Salary: Full-time, Pay Level 10, 246 days

The qualifications listed above are intended to represent the education, experience, skill and ability levels typically needed to successfully perform the essential duties contained in this job description. The qualifications should not be viewed as individual absolute standards, but considered holistically with other position-related criteria.

The Dublin City School District is an Equal Opportunity Employer and as such does not discriminate on the basis of race, color, sex, age, religion, national origin, ancestry, disability, veteran status, marital status, or any other status protected by law.

Position Type: Full-time

Job Categories:

Administration > Director/Coordinator/Manager

Contact Information

• Please Contact School District
• 2080 Citygate Dr
• Columbus, Ohio 43219
• Phone: [phone]
• Email: [e-mail]