IT Support Contractor

Proterra; Burlingame (CA); On-site; USD 39,778 - 56,653; Full time

Job summary

A leading renewable energy company is seeking an IT Support Contractor to provide technical support to staff in Burlingame, CA. The role offers an opportunity to develop IT skills in a client-facing environment. Ideal candidates should have 1-3 years of experience and excellent customer service skills. This is an entry-level position providing support in hardware, software, and network issues.

Qualifications

• 1-3 years of IT experience, including internships, help desk, or personal projects.
• Must demonstrate excellent customer service.
• Eagerness to learn and grow in IT.

Responsibilities

• Provide first and second-line technical support to staff.
• Assist with user onboarding and technology training.
• Help maintain antivirus and security software.

Skills

Customer service skills

Attention to detail

Basic troubleshooting

Technical curiosity

Education

Associate or Bachelor's in IT or related field

Tools

Windows

macOS

Linux

Office 365

Job description

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Designed and assembled in the United States, Proterra’s innovative battery platform offers industry-leading energy density, durability, performance and safety systems – enabling Proterra EV batteries to be the premium choice for commercial vehicles and industrial equipment.

Proterra’s battery technology offers industry-leading energy density, safety systems, and durability. Proudly designed in Silicon Valley and assembled in Greer, South Carolina, Proterra batteries are the premier choice to electrify commercial vehicles ranging from buses and trucks to construction equipment and more. Proterra is building innovative battery technology to power a better, more sustainable world.

Position Overview

We are seeking a motivated IT Analyst to join our growing team in a client-facing support role. This is an excellent opportunity for someone looking to build a diverse IT skillset across helpdesk support, infrastructure, security, applications, while working directly with end users across our enterprise.

The ideal candidate will be eager to learn, technically curious, and excited to grow their career in a supportive environment where they'll gain hands-on experience across multiple IT domains and systems.

About The Role – You Will

• Provide first and second-line technical support to staff, resolving hardware, software, and basic network issues
• Support various infrastructure, security, and application processes with guidance from senior team members while developing expertise across all IT domains.
• Perform basic system upgrades, patches, and software installations
• Set up new user workstations, mobile devices, and peripherals for clients
• Assist with user onboarding and basic technology training
• Assist with Teams, SharePoint, OneDrive, and Exchange Online support
• Assist in managing and supporting client IT infrastructure including servers, networks, and desktops
• Assist with user access management and password resets across client environments
• Help maintain antivirus and security software deployments
• Assist with software patching and security updates
• Perform basic monitoring of systems and manage alerts
• Help ensure client systems align with security best practices
• Create and manage user accounts, mailboxes, and permissions
• Create client-facing user guides and documentation
• Contribute to improving service delivery efficiency
• Support as remote hands for local datacenter for any move, add, changes
• Support IT projects as assigned
  
  

About Our Group

• As strategic partners, the Information Technology team strives to ensure that our values, culture, and engagement always allow us to do great things for our company.
• We strive to provide the highest-level service and support to our clients daily.
• We work collaboratively to build strong relationships with our clients, partners, and own team.
• We treat each other with respect……and always try to have a little fun every day!
• You will report to the and collaborate with other IT team members located in Greer SC and in Burlingame, CA.
  
  

Your Experience

• 1-3 years of IT experience (internships, help desk, or personal projects count)
• Must have excellent customer service skills.
• Must demonstrate high attention to detail in all work concepts such as ticket entries, emails, and IT documentation.
  
  

Education

• Associate degree or Bachelors in IT, Computer Science, or related field
• Strong interest in pursuing a career in IT
  
  

Desirable Certifications

You Might Also Have:

• CompTIA A+ certification preferred (or willingness to obtain within 6 months)
• Windows Server Administration Fundamentals
• MCSA, 2012, 2016, 2019
• Mobility and Devices Fundamentals
• MCSE: Core Infrastructure
• Basic understanding of operating systems (Windows, macOS, with exposure to Linux concepts).
• Fundamental troubleshooting skills for common hardware, software, and basic networking issues.
• Basic knowledge of networking concepts (TCP/IP, DNS, DHCP, understanding of what VPNs do).
• Exposure to server environments (awareness of Windows Server and Linux server concepts).
• Familiarity with cloud platforms, particularly Office 365, with basic awareness of AWS and Microsoft Azure.
• Basic understanding of virtualization concepts (awareness of VMware, Hyper-V as technologies).
• Designed and assembled in the United States, Proterra’s innovative battery platform offers industry-leading energy density, durability, performance and safety systems – enabling Proterra EV batteries to be the premium choice for commercial vehicles and industrial equipment.
• Proterra’s battery technology offers industry-leading energy density, safety systems, and durability. Proudly designed in Silicon Valley and assembled in Greer, South Carolina, Proterra batteries are the premier choice to electrify commercial vehicles ranging from buses and trucks to construction equipment and more. Proterra is building innovative battery technology to power a better, more sustainable world.
• Location: Burlingame, CA
• Travel: 0- 10%
• Compensation: $35.00 per hour
  
  

Applicants must be authorized to work for any employer in the U.S. There is no immigration sponsorship available for this role (ex: H1-B, OPT, CPT, TN or any other employment sponsorship).

IT2006IC

Proterra is an Equal Employment Opportunity Employer, providing equal employment opportunities to all Employees and applicants for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, disability, age, genetic information, veteran status, pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation or any other characteristic protected by applicable federal, state, or local law or ordinance. Proterra participates in the Electronic Employment Verification Program (E-Verify).

Please copy and paste this link into your browser for e-verification: http://www.uscis.gov/portal/site/uscis/menuitem.eb1d4c2a3e5b9ac89243c6a7543f6d1a/?vgnextoid=d6f988e60a405110VgnVCM1000004718190aRCRD&vgnextchannel=d6f988e60a405110VgnVCM1000004718190aRCRD

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Renewable Energy Semiconductor Manufacturing and Motor Vehicle Manufacturing

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