IT Support Specialist, Executive Support

Motion Recruitment; San Mateo (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A leading company in the gaming and entertainment sector is seeking an experienced IT Support Specialist to provide technical support in San Mateo and San Francisco. The specialist will ensure high-quality support for end-users and assist executive-level staff, requiring strong technical skills and problem-solving abilities. This 6-month contract role is critical for maintaining efficient IT operations across the organization while participating in on-call rotations to support 24/7 business operations.

Qualifications

• 3+ years of on-site desktop support experience.
• 1+ year supporting executive-level staff.
• Proficient with Windows 11, macOS and various cloud platforms.

Responsibilities

• Provide hands-on technical support for hardware and software.
• Resolve high-priority technical issues swiftly.
• Maintain knowledge base documentation and accurate asset records.

Skills

Technical support

Problem-solving

Customer service

Communication

Troubleshooting

Education

Associate degree in Information Technology

Bachelor’s degree in Computer Science

Tools

Windows 11

macOS

Microsoft 365

ServiceNow

JIRA

Job description

IT Support Specialist, Executive Support

IT Support Specialist, Executive Support

Job Title: IT Support Specialist, Executive Support

Location: Onsite 5 Days Per Week - 3 days onsite in San Mateo + 2 days onsite in San Francisco

Contract Duration: 6 Months to Start

Job Summary

Our client, a global leader in gaming and entertainment, is seeking an experienced and customer-focused IT Support Specialist to join their team. This role is critical in ensuring the consistent delivery of high-quality technical support across their organization. The ideal candidate will possess a strong technical background, excellent communication skills, and a passion for problem-solving in a fast-paced, engineering-driven environment.

Key Responsibilities

• Provide hands-on technical support for hardware, software, and service-related incidents and requests.
• Ensure timely resolution and thorough follow-up on all open tickets.
• Respond to and resolve high-priority issues with urgency, especially in engineering and executive environments.
• Support and manage macOS and Windows endpoints, ensuring compliance with corporate IT standards.
• Support and execute security remediations as needed.
• Assist in root cause analysis and resolution of recurring or trending issues.
• Maintain detailed and user-friendly internal knowledge base documentation.
• Maintain accurate inventory and asset records in the asset management system.
• Take part in onsite and virtual Walk-up desk rotations.
• Take part with On-Call rotations to support global 24/7 business operations.
• Perform other related duties as assigned.

Required Qualifications

• 3+ years of experience in on-site desktop support and end-user customer service.
• 1+ year of experience providing direct support to executive-level staff.
• Strong proficiency with Windows 11 and macOS in an enterprise environment.
• Familiarity with cloud-based platforms such as Microsoft 365, Google Workspace (GSuite), Box, SAP, Okta, Nexthink, etc.
• Proficiency in supporting standard desktop applications (e.g., MS Office, Office 365, antivirus solutions).
• Experience working in an environment with JAMF, Ivanti, or other end point management systems.
• Experience with enterprise ticketing systems (e.g., ServiceNow, Remedy, JIRA).
• Solid understanding of Active Directory and Exchange user/mailbox administration.
• Strong hardware troubleshooting skills (laptops, desktops, and printers).
• Excellent verbal and written communication skills; able to explain complex concepts to non-technical users.
• Demonstrated ability to work independently in a fast-paced, dynamic environment.
• Strong problem-solving skills with attention to detail and urgency.
• Ability to analyze logs, error messages, and test results to diagnose issues.
• Ability to lift and move equipment up to 50 lbs.

Education and Certifications

• Associate degree in Information Technology or related field required; Bachelor’s degree in Computer Science, Information Systems, or related field preferred.
• Industry certifications (Microsoft, Apple, etc.) preferred but not required.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Staffing and Recruiting and Computer Games

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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