ServiceNow Developer - Workplace Service Delivery

Protingent; United States; Remote; USD 75,768 - 86,788; Full time

Benefits offered by this job

Competitive salaries

Insurance plan options

Education/certification reimbursement

Paid Time Off (PTO)

401k plan

Job summary

Protingent is seeking a ServiceNow Developer for a fully remote, contract position focused on Workplace Service Delivery. This role requires expertise in ServiceNow applications, specifically WSD, and strong collaboration skills to work with cross-functional teams. The ideal candidate will have a proven track record in ServiceNow development, with responsibilities including designing, developing, and implementing solutions, while ensuring high-quality deliverables and knowledge transfer through documentation.

Qualifications

• 3+ years experience as a ServiceNow Developer.
• Hands-on implementation of ServiceNow WSD.
• ServiceNow Certified Application Developer certification is a plus.

Responsibilities

• Design, develop, and implement ServiceNow projects.
• Work with business analysts to finalize designs.
• Perform unit testing and assist in deploying updates.

Skills

Collaboration

Analytical skills

Problem solving

Communication

Education

BS degree in Information Systems or Computer Science

Graduate degree or MBA (a plus)

Tools

ServiceNow

REST/SOAP APIs

Job description

ServiceNow Developer - Workplace Service Delivery

ServiceNow Developer - Workplace Service Delivery

2 days ago Be among the first 25 applicants

This range is provided by Protingent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$55.00/hr - $63.00/hr

Direct message the job poster from Protingent

Experienced Technical Recruiter with Full Life Cycle Expertise

Title: ServiceNow Developer - Workplace Service Delivery

Contract: 3 months with possibility of extension depending on business needs

Pay Rate: $55 - $63 /hr. on W2

Location: Fully Remote

Must be US Citizen or GC Holder

Must Have:

• Be a team player and collaborate with cross-functional teams across the organization.
• Learn quickly and draw meaningful conclusions from independent research
• Manage multiple simultaneous priorities and deliverables.
• Advise on solutions and provide technical review for other developers.

Job Qualifications:

• BS degree in Information Systems, Computer Science or equivalent. (Graduate degree in Computer Science or a related field, or MBA a plus.)
• Must have 3+ years of proven track record as a ServiceNow/Developer with a deeper understanding of ServiceNow development best practices and trends.
• Must have hands-on implementation experience of ServiceNow WSD, including Space Management, Reservation Management, Move Management, Case Management, and Health & Safety.
• Must have hands-on experience with ServiceNow Customizations, Code Promotion, Data Migration, ACL, Assignment/Business Rule, Workflow, Flow Designer, UI Policy/Action, Client Script, Transform Maps, Update Sets, Integration with 3rd party systems, etc.
• ServiceNow Certified Application Developer certification is a plus
• Strong analytical, problem solving, interpersonal and communication skills required

Job Responsibilities:

- Provide solid design expertise and be responsible for the architecture, design, development and implementation of ServiceNow projects and enhancements.

- Work closely with business analysts and process owners to finalize designs for ServiceNow initiatives.

- Demonstrated expertise in ServiceNow applications, specifically WSD.

- Develop complete and functional workflows, business rules, reports and other ServiceNow automated solutions against requirements provided.

- Proven ability with Business Rules, Client Scripts, UI Policies, Flow Designer, ACLs, Script Includes, and UI Scripts.

- Expertise with REST/SOAP APIs to integrate ServiceNow with other solutions.

- Identify trends, prioritize root cause analyses queues, finalize preventive actions and collaborate with the other delivery teams to prioritize development effort for periodic releases.

• Testing and Deployment:

- Perform unit testing of developed solutions.

- Assist in deploying updates and new configurations to the production environment following the company's change management processes.

- Documentation:

- Document all development and maintenance work to ensure knowledge transfer and system maintainability.

- Contribute to the creation and maintenance of user guides and training materials.

- Provide basic support for the ServiceNow platform, resolving incident tickets and fulfilling service requests.

- Assist in troubleshooting and resolving issues reported by end-users.

- On the rare occasion, be available for on-call remediation if a critical incident impedes our Customer Service Management tool, since Pure Storage has a 24x7 business. This responsibility is shared across the team.

- Collaborate with team members, process owners, and other stakeholders to understand requirements and achieve project goals.

- Attend and participate in team meetings and collaborative planning activities.

- Influence and positively impact productivity, efficiency, and customer(employee) satisfaction levels and enhance the organization’s reputation amongst stakeholders.

- Conduct regular reviews with stakeholders to develop, enhance and enforce continuous service improvement standards/plans. Measure and report their effectiveness on an ongoing basis.

- Participate in training and educational opportunities to enhance knowledge and skills.

- Contribute ideas and feedback for process and system improvements. Leverage automation to simplify repeatable processes.

- Perform regular code reviews, ensuring proper coding, conformance to standards and best practices established, including performance, security, reliability, scalability, extensibility and quality standards.

- Adhere to the organization's IT policies, procedures, and standards.

Benefits Package: Protingent offers competitive salaries, insurance plan options (HDHP plan or POS plan), education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO), and an administered 401k plan.

About Protingent: Protingent is an Award-Winning provider of top-tier Engineering and IT talent, trusted by companies at the forefront of innovation — from Software and Aerospace to AI, Clean Tech, Medical Devices, and Connected Technologies. We’re passionate about making a positive impact by connecting exceptional talent with meaningful opportunities and helping our clients build the future.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT System Data Services and IT Services and IT Consulting

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