Technical Support Specialist

Insight Global; San Francisco (CA); Hybrid; USD 150,000 - 200,000; Full time

Job summary

Insight Global is seeking a Customer Service Representative to support a growing EV start-up in San Francisco. The CSR will respond to customer inquiries, handling various service tasks with a focus on problem resolution and communication through email and chat. This hybrid role offers competitive hourly pay and requires reliable transport to San Francisco.

Benefits

401(k)

Medical insurance

Vision insurance

Qualifications

• 2+ years of professional customer service experience.
• Experience working with Zendesk or another CRM tool.

Responsibilities

• Communicate with customers via email, chat, and phone.
• Provide knowledgeable answers to questions about product, pricing, and availability.

Skills

Problem Solving

Customer Communication

Self-Motivation

Tools

Zendesk

Job description

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Insight Global is looking for a sharp Customer Service Representative to join a growing EV start-up in San Francisco. In this role, the CSR will be responsible for responding to email inquiries from customers (both consumer and business), and handling ad-hoc customer service tasks.

To be successful in this role, it is imperative that the hired candidate has strong problem solving skills and is comfortable working through complex solutions with customers.

This is a contract-to-hire position offering competitive hourly compensation and benefits. This role is hybrid in San Francisco, so candidates must have reliable transportation to and from the city.

Responsibilities:

- Communicate with customers via email, chat, and phone

- Provide knowledgeable answers to questions about product, pricing and availability

- Work with internal departments to meet customer's needs

- Data entry and customer management in Zendesk

Required skills & experience:

- 2+ years of professional customer service experience

- Professional experience working with Zendesk or other CRM tool for customer data management (required)

- Ability to commute into San Francisco 2-3/week

- Go-getter, self-motivated personality

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology and Customer Service

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Inferred from the description for this job

401(k)

Medical insurance

Vision insurance

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