IT Support & AV Specialist for Law Firm

Milbank LLP; Washington (District of Columbia); On-site; USD 60,000 - 90,000; Full time

Job summary

Milbank LLP in Washington, DC is seeking an IT Support Specialist to serve as the local IT resource, handling help desk tickets, AV support for conference rooms, and deskside assistance for attorneys and staff. The role includes onboarding/offboarding, end-user training aids, and collaboration with the global IT team.

You will work with ServiceNow for ticketing, manage devices, and help ensure secure, smooth technology aligned with attorney workflows.

Qualifications

• High School diploma required; bachelor’s degree preferred (Information Systems)
• 2–3 years of client-service driven help desk experience
• Experience with AV equipment and conference rooms (Cisco CUCM, Unity, VOIP)
• Familiarity with collaboration tools (Webex, Cisco Jabber, ClickShare, BlueJeans)
• Knowledge of AV systems, DSPs, and Cisco codecs
• Proficiency with Microsoft Office, Windows 10/11; Adobe Acrobat; Litera Change Pro or similar
• Experience with remote device support (Intune, Azure Virtual Desktop, VMware)
• Ability to learn new technologies and workflows; fast-paced law firm environment
• Excellent communication, time management, and problem-solving skills

Responsibilities

• Provide remote and deskside help desk support for hardware and software
• Troubleshoot issues and escalate when needed; manage ServiceNow tickets
• AV conference room setup, maintenance, and support for meetings/events
• Onboarding/offboarding hardware, software, and mobile devices
• Assist training team with end-user materials and SME support
• QA & testing of new software from end-user perspective
• Support security and remediation of phishing/malware incidents
• Travel to other offices as needed; participate in after-hours rotation

Skills

Help desk

AV support

Webex

Cisco Jabber

CUCM

Intune

Azure Virtual Desktop

VMware

Customer service

Time management

Education

High School diploma

Bachelor’s degree preferred (IS)

Tools

ServiceNow

Printer support

Smartboards/AV controls

Job description

Milbank LLP in Washington, DC is seeking an IT Support Specialist to serve as the local IT resource, handling help desk tickets, AV support for conference rooms, and deskside assistance for attorneys and staff. The role includes onboarding/offboarding, end-user training aids, and collaboration with the global IT team.

You will work with ServiceNow for ticketing, manage devices, and help ensure secure, smooth technology aligned with attorney workflows.