Technology Service Desk & AV Support Analyst

Perkins Coie; United States; Hybrid; USD 82,000 - 128,000; Full time

Benefits offered by this job

Discretionary bonus

401(k)

Medical insurance

Dental insurance

Vision insurance

Paid time off 20 days

Parental leave

Paid holidays

Family care benefits

Job summary

Ashurst Perkins Coie US LLP seeks a Technology Service Analyst to join the Service Desk and provide responsive technical support to lawyers and professionals. You’ll troubleshoot hardware, software, and network issues, and own incidents through resolution.

You will manage IT assets, support conference rooms and audiovisual systems, and coordinate technology training for new staff. The role may involve travel for firmwide meetings and events.

Qualifications

• 3+ years of technical support experience or equivalent knowledge of business technology environments.
• Strong knowledge of Microsoft Windows, Microsoft 365, Outlook, Teams, and common enterprise productivity applications.
• Experience supporting audiovisual systems, videoconferencing platforms, conference rooms, and technology for high-profile meetings and events.
• Strong troubleshooting, problem-solving, customer service, and communication skills.
• Advanced knowledge of computer hardware, Windows operating systems, enterprise applications, and peripherals.
• Basic LAN/WAN troubleshooting skills and experience working with technical documentation and vendor resources.
• Ability to manage competing priorities, meet deadlines, and take ownership of issues through resolution.
• Ability to work effectively with lawyers, business professionals, technology teams, and vendors in a fast-paced environment.

Responsibilities

• Provide timely technical support through phone, email, Webex, ticketing system, and in-person interactions.
• Troubleshoot hardware, software, operating systems, applications, and basic network issues; escalate to complex incidents as needed.
• Own incidents from intake through resolution, maintaining clear documentation and user communication.
• Manage IT asset deployment, inventory, recovery, and disposal while maintaining accurate records.
• Support local conference rooms, audiovisual equipment, meetings, and events in partnership with AV and Office Services teams.
• Coordinate and deliver technology training for new lawyers and business professionals.
• Provide technology support for firmwide meetings, events, office openings, moves, and other strategic initiatives that may require travel.
• Support IT projects through planning, documentation, status tracking, and communication with stakeholders.
• Identify opportunities to improve the technology experience and stay current with emerging technologies.

Skills

Troubleshooting

Windows

Microsoft 365

Outlook

Teams

AV/Conferencing

Asset Management

Documentation

Vendor Resources

Project Coordination

Tools

SCCM

Job description

Ashurst Perkins Coie US LLP seeks a Technology Service Analyst to join the Service Desk and provide responsive technical support to lawyers and professionals. You’ll troubleshoot hardware, software, and network issues, and own incidents through resolution.

You will manage IT assets, support conference rooms and audiovisual systems, and coordinate technology training for new staff. The role may involve travel for firmwide meetings and events.