IT Support Associate II

Governors State University; University (IL); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Insurance options

Paid time off

Retirement options

Tuition waivers

Job summary

Governors State University is hiring an Information Technology Support Associate II to provide second-line hardware, software, imaging, deployment, and service desk support. The role includes AV support, ticketing, inventory control, and coordination of equipment transfers across campus.

The position is full-time, on-campus with standard daytime hours and a comprehensive benefits package. Candidates should have a HS diploma and IT-related coursework or experience, plus several years in IT/AV

Qualifications

• High school diploma or equivalent.
• One year of IT-related coursework or work experience as measured by the conversion table in the job posting.
• 4–6 years of computer hardware/software or AV support experience.
• 2–3 years of Apple/Mac user support/troubleshooting, deployment, and patch management.
• 4–6 years of Windows user support/troubleshooting, deployment, and patch management.
• Strong working knowledge of AV systems and setups/teardowns.

Responsibilities

• Provide 2nd level technology support across Windows/Apple environments and service desk operations.
• Conduct computer imaging, deployment, repair, and installation.
• Support Audio/Visual systems and event setups; monitor ticket queues and escalate when needed.
• Handle inventory processing and equipment transfers between departments.
• Assist in supervising and training student workers; participate in various applications duties.
• Other duties including administration of applications as assigned.

Skills

IT support

Apple/Mac support

Windows support

Audio/Visual support

Service desk

Ticketing

Education

High school diploma or equivalent

College coursework in IT or related discipline

Associate's or higher in IT (preferred)

Tools

Apple MOM

JAMF

lvanti

Extron

Job description

Governors State University is seeking to hire an Information Technology Support Associate II to be in computer operations, repair, imaging, deployment, user and desktop support (hardware and software), service desk operations, and Audio/Visual. Performs a variety of 2nd level support duties to ensure smooth delivery of technology services, such as but not limited to computer imaging, delivery, repair and installation, printer deployment and repair, monitoring service desk ticket queue, creating and resolving tickets, Audio/Visual support, and various other duties as assigned. Monitors, operates, coordinates, assists, and trains others in the operation of computer hardware, software, and peripherals to achieve desired results. Works independently with minimal supervision and may assist in training, scheduling, and distributing work of student workers and temporary workers. Updates supervisor on the status of projects and technical issues. Exercises judgment and creativity in selecting and applying procedures correctly and determines when to refer problems to the supervisor or the next level of support. May provide information and training to students, staff, faculty, or the public on established policies and procedures, or services provided.

50% Provide technology support, which includes but is not limited to computer operations (Windows/Apple), repair, imaging, deployment, desktop support (hardware and software), and service desk operations.

20% Provide technology support, which includes but is not limited to audio-visual operations, repair, imaging, deployment, desktop support (hardware and software), and service desk operations.

10% Inventory control, which includes but is not limited to receiving and processing Governors State University (GovState) technology equipment and/or the disposal of GovState technology equipment inventory in accordance with property control and ITS procedures.

5% Equipment processing, which includes but is not limited to coordinating, documenting, and processing GovState technology equipment transfers between various department locations in accordance with ITS procedures.

5% Assist the technical associate and /or service desk manager in ensuring student workers stay on task.

10% Other duties assigned which include but are not limited to participating in the administration of various applications.

Hourly Range: $25.00 - $30.00

Full-Time, On-Campus

Days and hours: Monday through Friday, 8:00 am - 4:30 pm, with a 60-minute unpaid lunch.

This position qualifies for an expansive suite of fringe benefits including, various insurance options, paid time off, retirement and investment options, and tuition waivers. Visit: https://www.govst.edu/benefits/

Minimum Requirements:

1. High school diploma or equivalent.
2. Any one or any combination totaling one (1) year from the following categories:
   1. a. College coursework which includes information technology (IT), IT management, programming, IT systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent:
      • 30 semester hours equals one (1) year,
      • Associate's degree (60 semester hours) equals eighteen (18) months
      • 90 semester hours equals two (2) years
      • Bachelor's degree (120 semester hours) equals three (3) years
   2. b. Work experience in IT-related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field.
3. Four (4) to six (6) years of work experience in computer hardware/software support or audio/visual support.
4. Two (2) to three (3) years of Apple/Mac user support/troubleshooting experience, deployment, remote management, including software deployment and patch management.
5. Four (4) to six (6) years of Windows user support/troubleshooting experience, deployment, remote management, including software deployment and patch management.
6. Strong working knowledge of audio/visual system support including troubleshooting and setups/teardowns.

Desired Education and Experience:

• Minimum of four (4) years of experience supporting Apple/Mac and/or Windows computer systems, and/or audio-visual systems in higher education environment.
• Working experience of one or more of the following device management systems: Apple's MOM, JAMF or lvanti.
• CompTIA Certifications, such as A+ Certification, Network+, Security+, etc.
• Microsoft Certifications such as MCSA, MOS, MCSE, etc.
• Extron Audio Visual Associate Certification
• Other Industry Certifications such as Apple/Mac, JAMF, lvanti, Extron, or equivalent, etc.