IT Support Associate II

Governors State University; University Park (IL); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Insurance options

Paid time off

Tuition waivers

Job summary

Governors State University seeks an Information Technology Support Associate II to perform 2nd level support across computer operations, imaging, deployment, desktop support, and service desk tasks. AV support, equipment transfers, and student worker supervision are included in the role.

The position operates on a full-time, on-campus schedule, with standard hours Monday–Friday and competitive fringe benefits.

Qualifications

• Four to six years of computer hardware/software support experience.
• Two to three years of Apple/Mac user support and deployment experience.
• Four to six years of Windows user support, deployment and patch management.

Responsibilities

• Provide technology support across Windows/Apple environments, imaging, deployment, and service desk operations.
• Support audio/visual systems, repairs, deployments, and classroom or event setups.
• Inventory control and processing of equipment transfers between departments per ITS procedures.
• Assist supervision of student workers and help manage project tasks and training.

Skills

Apple/Mac support

Windows support

AV systems support

Service desk operations

Education

High school diploma or equivalent

IT coursework/related discipline

Tools

Apple MOM/JAMF lvanti

Job description

Description

Governors State University is seeking to hire an InformationTechnology Support Associate II to be in computer operations,repair, imaging, deployment, user and desktop support (hardware andsoftware), service desk operations, and Audio/Visual. Performs avariety of 2nd level support duties to ensure smooth delivery oftechnology services, such as but not limited to computer imaging,delivery, repair and installation, printer deployment and repair,monitoring service desk ticket queue, creating and resolvingtickets, Audio/Visual support, and various other duties asassigned. Monitors, operates, coordinates, assists, and trainsothers in the operation of computer hardware, software, andperipherals to achieve desired results. Works independently withminimal supervision and may assist in training, scheduling, anddistributing work of student workers and temporary workers. Updatessupervisor on the status of projects and technical issues.Exercises judgment and creativity in selecting and applyingprocedures correctly and determines when to refer problems to thesupervisor or the next level of support. May provide informationand training to students, staff, faculty, or the public onestablished policies and procedures, or services provided.

Essential Responsibilities

50% Provide technology support, which includes but is notlimited to computer operations (Windows/Apple), repair, imaging,deployment, desktop support (hardware and software), and servicedesk operations.

20% Provide technology support, which includes but is notlimited to audio-visual operations, repair, imaging, deployment,desktop support (hardware and software), and service deskoperations.

10% Inventory control, which includes but is not limited toreceiving and processing Governors State University (GovState)technology equipment and/or the disposal of GovState technologyequipment inventory in accordance with property control and ITSprocedures.

5% Equipment processing, which includes but is not limitedto coordinating, documenting, and processing GovState technologyequipment transfers between various department locations inaccordance with ITS procedures.

5% Assist the technical associate and /or service deskmanager in ensuring student workers stay on task.

10% Other duties assigned which include but are not limitedto participating in the administration of variousapplications.

Hourly Range: $25.00 - $30.00

Full-Time, On-Campus

Days and hours: Monday through Friday, 8:00 am - 4:30 pm, with a60-minute unpaid lunch.

This position qualifies for an expansive suite of fringebenefits including, various insurance options, paid time off,retirement and investment options, and tuition waivers. Visit: https://www.govst.edu/benefits/.

Required and Preferred Qualifications

Minimum Requirements

1. High school diploma or equivalent.
2. Any one or any combination totaling one (1) year from thefollowing categories:
   1. a. College coursework which includes information technology(IT), IT management, programming, IT systems, or a closely relateddiscipline, as measured by the following conversion table or itsproportional equivalent:
      • 30 semester hours equals one (1) year,
      • Associate's degree (60 semester hours) equals eighteen (18)months
      • 90 semester hours equals two (2) years
      • Bachelor's degree (120 semester hours) equals three (3)years
   2. b. Work experience in IT-related functions such ashardware/software support, programming, network design, networkengineering, IT systems integration, or closely related field.
3. Four (4) to six (6) years of work experience in computerhardware/software support or audio/visual support.
4. Two (2) to three (3) years of Apple/Mac usersupport/troubleshooting experience, deployment, remote management,including software deployment and patch management.
5. Four (4) to six (6) years of Windows usersupport/troubleshooting experience, deployment, remote management,including software deployment and patch management.
6. Strong working knowledge of audio/visual system supportincluding troubleshooting and setups/teardowns.

Desired Education and Experience

• Minimum of four (4) years of experience supporting Apple/Macand/or Windows computer systems, and/or audio-visual systems inhigher education environment.
• Working experience of one or more of the following devicemanagement systems: Apple's MOM, JAMF or lvanti.
• CompTIA Certifications, such as A+ Certification, Network+,Security+, etc.
• Microsoft Certifications such as MCSA, MOS, MCSE, etc.
• Extron Audio Visual Associate Certification
• Other Industry Certifications such as Apple/Mac, JAMF, lvanti,Extron, or equivalent, etc.

For more details about this classification, visit: Information Technology Support Associate SpecDetails

REQUIRED ATTACHMENTS

1. 1. High School Diploma/GED (May substitute with college/universitytranscripts.
2. 2. Cover Letter
3. 3. Resume
4. 4. List of three professional references

Supplemental Information

DOCUMENTATION REQUIREMENT

For consideration, applicants are required to attach thefollowing:

1. 1: High School Diploma or GED. (College/University Transcripts maybe provided to substitute high school diploma/GED.)
2. 2: Online Application – Must be fully completed, include all datesof employment, employment status (full-time or if part-time,include percentages), job duties and responsibilities (fulldetails).
3. 3: Cover Letter.
4. 4: Resume.
5. 5: A list of three Professional References (We will only contactyour references if you are a finalist).

RESIDENCY REQUIREMENT

Illinois residency required within 180 days of the hire date.

CREDENTIAL ASSESSMENT EXAM DETAILS

This vacancy involves a Credential Assessment Examination, whichconsists of a review and rating of the applicant's Education,Experience, Licenses, and other qualifications. Applicants arerequired to provide electronic documentation as listed above toverify that the minimum qualifications for this position has beenmet.

VETERAN’S PREFERENCE POINTS

Veterans may be eligible to receive additional points on a passingfinal examination score. To determine eligibility, submit one ofthe following documents to the Department of Human Resources:

1. 1: Department of Defense – DD214 / DD215
2. 2: National Guard – NGB22 Form
3. 3: Discharge Orders
4. 4: Reserves – DD256 Discharge Certificate

Note: Documentation must be received by the closing date ofthis posting.