IT Support Associate I — Growth, Training & Benefits

Expeditors; Edison (NJ); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Paid Vacation

Health Plan

Life Insurance

Employee Stock Purchase Plan

Training and Development

Growth opportunities

Confidential information handling

Job summary

Expeditors is seeking an early-career IT support technician to provide first-level support for hardware, software, and network issues within our Edison, NJ area. You will document solutions, escalate where needed, and maintain security/compliance while delivering strong customer service.

Responsibilities include assisting with system updates, patching, and basic configurations, and collaborating with vendors as guided.

Qualifications

• Follows established procedures, documents solutions, and escalates appropriately.
• Delivers strong customer service and supports routine maintenance.
• Maintains compliance with security guidelines and audit requirements.

Responsibilities

• Provide first-level IT support for hardware, software, and network issues.
• Assist in system updates, patching, and basic configuration under supervision.
• Document technical solutions and contribute to the knowledgebase for recurring issues.
• Escalate complex issues promptly to senior technicians or relevant teams with detailed context.
• Deliver support with empathy and professionalism, ensuring a positive user experience.

Skills

First-level IT support

Hardware troubleshooting

Software troubleshooting

Network issues

Documentation

Escalation procedures

Customer service

Security/compliance awareness

PowerShell

Microsoft Office

Exchange

SharePoint

TCP/IP

Cybersecurity basics

Tools

Windows 11

PC hardware

Ticketing systems

Knowledgebase management

Office 365

Exchange

SharePoint

PowerShell

Job description

Expeditors is seeking an early-career IT support technician to provide first-level support for hardware, software, and network issues within our Edison, NJ area. You will document solutions, escalate where needed, and maintain security/compliance while delivering strong customer service.

Responsibilities include assisting with system updates, patching, and basic configurations, and collaborating with vendors as guided.