IT Support Associate — Hardware, Software & Help Desk

Expeditors; El Paso (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid vacation

Health plan

Life Insurance

Employee stock plan

Training program

Growth opportunities

Job summary

Expeditors in El Paso seeks an early-career IT support technician to deliver first-level helpdesk services, following established procedures and maintaining documentation.

You will troubleshoot hardware, software, and network issues, assist with system updates, and escalate when needed, while upholding security and audit requirements. The role offers growth and training within a global logistics leader.

Qualifications

• Entry-level IT support role following procedures and documenting solutions.
• Follows governance and security requirements with audit readiness.
• Strong customer service and interpersonal skills.

Responsibilities

• Provide first-level technical support for hardware, software, and network issues.
• Document solutions and escalate complex issues with context.
• Assist in system updates, patching, and basic configuration under supervision.
• Maintain knowledgebase and contribute to vendor interactions under guidance.
• Support procurement specs for IT equipment and manage hardware lifecycle.

Skills

Customer service mindset

Communication skills

Problem-solving

Multitasking

Analytical thinking

Tools

Windows 11

PowerShell

Networking

TCP/IP

Cybersecurity

Cabling

Office 365

Exchange

SharePoint

Job description

Expeditors in El Paso seeks an early-career IT support technician to deliver first-level helpdesk services, following established procedures and maintaining documentation.

You will troubleshoot hardware, software, and network issues, assist with system updates, and escalate when needed, while upholding security and audit requirements. The role offers growth and training within a global logistics leader.