Information Technology Support Associate

Expeditors; El Paso (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid vacation

Health plan

Life Insurance

Employee stock plan

Training program

Growth opportunities

Job summary

Expeditors in El Paso seeks an early-career IT support technician to deliver first-level helpdesk services, following established procedures and maintaining documentation.

You will troubleshoot hardware, software, and network issues, assist with system updates, and escalate when needed, while upholding security and audit requirements. The role offers growth and training within a global logistics leader.

Qualifications

• Entry-level IT support role following procedures and documenting solutions.
• Follows governance and security requirements with audit readiness.
• Strong customer service and interpersonal skills.

Responsibilities

• Provide first-level technical support for hardware, software, and network issues.
• Document solutions and escalate complex issues with context.
• Assist in system updates, patching, and basic configuration under supervision.
• Maintain knowledgebase and contribute to vendor interactions under guidance.
• Support procurement specs for IT equipment and manage hardware lifecycle.

Skills

Customer service mindset

Communication skills

Problem-solving

Multitasking

Analytical thinking

Tools

Windows 11

PowerShell

Networking

TCP/IP

Cybersecurity

Cabling

Office 365

Exchange

SharePoint

Job description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 19,000 trained professionals
• 300+ locations worldwide
• Fortune 500
• Globally unified systems

Early-career technician delivering first-level support; follows procedures, documents solutions, escalates
appropriately, supports routine maintenance with strong customer service. Follows established procedures, documents solutions, and escalates appropriately. Delivers strong customer service, supports routine maintenance, adheres to security/compliance requirements, and contributions to procurement and vendor interactions under guidance.

SKILLS | Expectations & Responsibilities

Technical Expertise

-Provide first-level technical support for hardware, software, and
network issues, ensuring timely resolution. Assist in systemupdates, patching, and basic configuration under supervision.Maintain proficiency in troubleshooting operating systems,enterprise applications, and peripheral devices.Document technical solutions and contribute to the knowledgebase for recurring issues.

Communication &Leadership

-Communicate technical information clearly and effectively to non-technical users.Escalate complex issues promptly to senior technicians or relevantteams with detailed context

Customer Service Mindset

-Escalate complex issues promptly to senior technicians or relevant
teams with detailed context.Deliver support with empathy and professionalism, ensuring apositive user experience. Respond to service requests promptly and keep users informedabout resolution timeline

Critical Thinking

-Analyze problems systematically to identify root causes andprevent recurrence.Apply logical reasoning to prioritize tasks based on urgency andimpact.

Governance & Standards - Audit

- Follow established IT policies, security protocols, and compliance
requirements.Ensure accurate logging of incidents and resolutions in theticketing system for audit purposes.Assist in periodic audits by providing required documentation andsystem checks.

Vendor and FinancialAcumen

-Support procurement processes by providing accuratespecifications for IT equipment. Collaborate with vendors for warranty claims or repairs underguidance from senior staff

• Hardware Management: You will continuously manage the operational effectiveness of the branch's hardware, taking control of inventory, end of life, ordering, set up and retiring of all hardware.
• Software: You will have responsibility for troubleshooting software issues, roll out of new software solutions, the backup and storage of data and its security and the effective use of technical solutions that support operational performance.
• Solutions: In this role you will have the opportunity to build and develop solutions in conjunction with the operational teams, that drive efficiencies into the operational processes of the branch, supporting and or developing solutions that drive automation and optimization of productivity

• Windows 11OS experienceand PC Troubleshooting; preferred candidates will have experience building PC's
• Technology concepts - PowerShell, Networking, TCPIP, Cybersecurity, Cabling
• Software - Office, Exchange, SharePoint
• Effective problem-solving skills
• Ability to handle multiple tasks/projects
• Demonstrated customer service skills and proven interpersonal skills
• Good communication skills
• Inquisitive and exploratory mind-set
• IT Certifications considered a plus: CompTIA, Cisco, Microsoft, VMware, Linux

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company