IT Support Associate I

Expeditors

Edison (NJ)

On-site

USD 42,000 - 60,000

Full time

14 days+

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Benefits offered by this job

Paid Vacation

Health Plan

Life Insurance

Employee Stock Purchase Plan

Training and Development

Growth opportunities

Confidential information handling

Job summary

Expeditors is seeking an early-career IT support technician to provide first-level support for hardware, software, and network issues within our Edison, NJ area. You will document solutions, escalate where needed, and maintain security/compliance while delivering strong customer service.

Responsibilities include assisting with system updates, patching, and basic configurations, and collaborating with vendors as guided.

Qualifications

Follows established procedures, documents solutions, and escalates appropriately.
Delivers strong customer service and supports routine maintenance.
Maintains compliance with security guidelines and audit requirements.

Responsibilities

Provide first-level IT support for hardware, software, and network issues.
Assist in system updates, patching, and basic configuration under supervision.
Document technical solutions and contribute to the knowledgebase for recurring issues.
Escalate complex issues promptly to senior technicians or relevant teams with detailed context.
Deliver support with empathy and professionalism, ensuring a positive user experience.

Skills

First-level IT support

Hardware troubleshooting

Software troubleshooting

Network issues

Documentation

Escalation procedures

Customer service

Security/compliance awareness

PowerShell

Microsoft Office

Exchange

SharePoint

TCP/IP

Cybersecurity basics

Tools

Windows 11

PC hardware

Ticketing systems

Knowledgebase management

Office 365

Exchange

SharePoint

PowerShell

Job description

Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Early-career technician delivering first-level support; follows procedures, documents solutions, escalates

appropriately, supports routine maintenance with strong customer service. Follows established procedures, documents solutions, and escalates appropriately. Delivers strong customer service, supports routine maintenance, adheres to security/compliance requirements, and contributions to procurement and vendor interactions under guidance.

SKILLS | Expectations & Responsbilities

Technical Expertise -Provide first-level technical support for hardware, software, and

network issues, ensuring timely resolution. Assist in systemupdates, patching, and basic configuration under supervision.Maintain proficiency in troubleshooting operating systems,enterprise applications, and peripheral devices.Document technical solutions and contribute to the knowledgebase for recurring issues.

Communication &Leadership -Communicate technical information clearly and effectively to non-technical users.Escalate complex issues promptly to senior technicians or relevantteams with detailed context

Customer Service Mindset -Escalate complex issues promptly to senior technicians or relevant

teams with detailed context.Deliver support with empathy and professionalism, ensuring apositive user experience. Respond to service requests promptly and keep users informedabout resolution timeline

Critical Thinking -Analyze problems systematically to identify root causes andprevent recurrence.Apply logical reasoning to prioritize tasks based on urgency andimpact.

Governance & Standards - Audit - Follow established IT policies, security protocols, and compliance

requirements.Ensure accurate logging of incidents and resolutions in theticketing system for audit purposes.Assist in periodic audits by providing required documentation andsystem checks.

Vendor and FinancialAcumen -Support procurement processes by providing accuratespecifications for IT equipment. Collaborate with vendors for warranty claims or repairs underguidance from senior staff

Hardware Management:You will continuously manage the operational effectiveness of the branch's hardware, taking control of inventory, end of life, ordering, set up and retiring of all hardware.
Software:You will have responsibility for troubleshooting software issues, roll out of new software solutions, the backup and storage of data and its security and the effective use of technical solutions that support operational performance.
Solutions:In this role you will have the opportunity to build and develop solutions in conjunction with the operational teams, that drive efficiencies into the operational processes of the branch, supporting and or developing solutions that drive automation and optimization of productivity
Windows 11OS experienceand PC Troubleshooting; preferred candidates will have experience building PC's
Technology concepts - PowerShell, Networking, TCPIP, Cybersecurity, Cabling
Software - Office, Exchange, SharePoint
Effective problem solving skills
Ability to handle multiple tasks/projects
Demonstrated customer service skills and proven interpersonal skills
Good communication skills
Inquisitive and exploratory mind-set
IT Certifications considered a plus: CompTIA, Cisco, Microsoft, VMware, Linux