IT Support Technician

Prosum; Calabasas (CA); Hybrid; USD 33,000 - 47,000; Full time

Job summary

Prosum is seeking an IT Support Technician for Calabasas Hills (Hybrid) to provide first- and second-level support across multiple locations. You will troubleshoot hardware, software, and network issues, install and configure systems, and maintain POS and business applications critical to daily operations.

You will document resolutions, assist with account provisioning, and participate in maintaining system reliability and knowledge base articles for the team.

Qualifications

• Two+ years in IT service/help desk support.
• Experience with Windows 7/10 or later.
• Active Directory user and group management experience.
• Familiarity with basic networking concepts and POS systems.

Responsibilities

• Provide Tier 1 and Tier 2 help desk support for multiple locations.
• Troubleshoot hardware, software, and connectivity issues; install/upgrade software.
• Configure new user accounts and domain access; image new workstations.
• Document issues and resolutions in the ticketing system.

Skills

IT service desk experience

Troubleshooting

Customer service mindset

Communication skills

Team collaboration

Education

Some college coursework / technical training

Tools

Windows OS

Active Directory

Office applications (Excel)

Networking hardware / POS systems

ITSM tools (Ivanti/HEAT)

Job description

## IT Support Technician**Calabasas Hills (Hybrid),CA91301**Employment Type:ContractJob Number: 25706Remote Options: Hybrid## Job DescriptionIT Support Technician*Pay Range: $29/hour*Job Summary An organization in the hospitality and restaurant industry is seeking an **IT Support Technician** to provide first- and second-level technical support for multiple business locations. This role supports restaurant and operational technology environments by troubleshooting technical issues, maintaining systems, and ensuring business-critical applications and infrastructure operate efficiently. The IT Support Technician will collaborate with infrastructure and operations teams to resolve technical problems, support end users, and maintain a high level of system availability across locations. ---Key Responsibilities **Technical Support (Approximately 80%)** * Provide Tier 1 and Tier 2 technical support for end users across multiple locations.* Troubleshoot and resolve hardware, software, and connectivity issues using established troubleshooting methods.* Perform hands-on support activities such as installing and upgrading software, installing hardware, and configuring systems and applications.* Provide remote troubleshooting support using phone, remote management tools, and other support technologies.* Perform preventative maintenance on workstations, laptops, printers, and related peripherals.* Coordinate warranty repairs with approved vendors and service partners.* Provision and configure new user accounts, including domain access, email accounts, and group memberships.* Image and configure new workstations and laptops for employee use.* Maintain and update internal knowledge base documentation related to troubleshooting procedures and technical solutions. **Documentation & Process Management (Approximately 20%)** * Record, track, and document technical issues and resolutions in the help desk or ticketing system.* Maintain accurate records of troubleshooting steps, actions taken, and outcomes for each service request.---Required Qualifications* Some college coursework and/or completion of a technical training program.* **2+ years of experience** working in an IT Service Desk or Help Desk environment.* Experience supporting **Windows operating systems** (Windows 7/10 or later).* Experience troubleshooting **Microsoft Office applications** (e.g., Excel).* **2+ years of experience with Active Directory**, including user and group management.* Understanding of **basic networking principles**.* Knowledge of computer hardware including: + Desktop and laptop systems + Networking equipment + Wireless access points + Printers and peripherals + Point-of-sale (POS) systems---Preferred Qualifications* Experience with IT service management or CRM tools (e.g., Ivanti Service Manager, HEAT, or similar).* Relevant technical certifications such as **CompTIA A+, Network+, HDI, or Microsoft certifications**.* Experience supporting **point-of-sale systems or restaurant applications**.* Experience with systems lifecycle management or endpoint management tools.* Basic scripting knowledge using **PowerShell, VBScript, or batch scripting**.---Key Competencies* Strong written and verbal communication skills.* Customer-focused mindset with a service-oriented approach.* Ability to maintain confidentiality and handle sensitive information with integrity.* Strong troubleshooting and analytical problem-solving skills.* Ability to work both independently and collaboratively within a team environment.---Work Environment This role supports a distributed operational environment and may involve supporting multiple locations and end users across business units. Candidates should be comfortable working in a fast-paced environment and providing responsive support for business-critical systems.