IT Support & Asset Management Specialist

City of Denison; Denison (TX); Sur place; USD 25 000 - 39 000; Plein temps

Résumé du poste

City of Denison seeks a detail-oriented IT Help Desk support specialist to provide tier 1 end-user assistance for City applications, website, and devices. You will log resolutions, assist with hardware/software setup, and help maintain assets.

Strong communication and organizational skills are essential for this role. The position supports a variety of IT tasks, including mobile device management, and requires the ability to work under time constraints while maintaining confidentiality and

Qualifications

• High School diploma or equivalent with at least two years of professional work experience.
• Must possess a valid state driver’s license.
• CJIS background check required.

Responsabilités

• Provide tier 1 help desk support and log resolutions in the ticketing system.
• Answer questions from employees in person or by phone.
• Assist with installation and configuration of hardware and software.
• Troubleshoot hardware and software problems using standardized methods.
• Perform preventative maintenance on hardware and software.
• Track City assets using asset management software.
• Assist in configuring and deploying City-issued mobile devices.
• Perform other related duties as assigned.

Connaissances

Troubleshooting

End-user support

Phone support

Documentation

Communication

Time management

After-hours support

Formation

High School diploma/G.E.D.

Outils

Ticketing system

Mobile Device Management

Asset management software

Remote troubleshooting tools

Description du poste

City of Denison seeks a detail-oriented IT Help Desk support specialist to provide tier 1 end-user assistance for City applications, website, and devices. You will log resolutions, assist with hardware/software setup, and help maintain assets.

Strong communication and organizational skills are essential for this role. The position supports a variety of IT tasks, including mobile device management, and requires the ability to work under time constraints while maintaining confidentiality and