IT Support & Asset Lifecycle Specialist

Wafna; Santa Fe Springs (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Wafna in California is seeking an IT Support Specialist to help maintain a productive digital workplace. You will handle end-user support, manage assets and endpoints, and coordinate hardware procurement.

The role collaborates with local staff, outsourced providers, and Japan-based IT teams to ensure security, onboarding/offboarding, and smooth ticketing processes across the organization.

Qualifications

• 3 years of IT support or IT operations experience.
• Experience with M365 administration and AD user management.
• Experience with hardware procurement and asset tracking.
• Associate degree preferred; IT certification is a plus.
• Willingness to collaborate with Japan-based teams.

Responsibilities

• Provide Technical Support: Diagnose and resolve hardware, software, and network issues.
• Manage IT asset inventories and lifecycle management.
• Coordinate hardware purchasing, quotes, and procurement records.
• Manage user onboarding and offboarding, and AD account management.
• Coordinate vendor communications and invoice processing.
• Refresh execution and on-call support.

Skills

IT Support

Asset management

Procurement

Microsoft 365

Active Directory

Vendor management

Onboarding

Offboarding

Ticketing

English

Japanese

Communication

Education

Associate degree in IT

IT certification

Job description

Wafna in California is seeking an IT Support Specialist to help maintain a productive digital workplace. You will handle end-user support, manage assets and endpoints, and coordinate hardware procurement.

The role collaborates with local staff, outsourced providers, and Japan-based IT teams to ensure security, onboarding/offboarding, and smooth ticketing processes across the organization.