IT Support Analyst — Windows/Mac Help Desk Expert

LAW OFFICES OF HILDA L SIBRIAN PC; Houston (TX); On-site; USD 55,000 - 65,000; Full time

Job summary

The Law Offices of Hilda Sibrian seeks an IT Support Analyst in Houston to ensure a reliable IT infrastructure. You will provide timely end-user support, diagnose hardware, software, and network issues, and help minimize downtime across desktops, laptops, printers, and mobile devices.

This role requires 2+ years in tech support, strong Windows/macOS knowledge, and basic networking. You will document solutions, support IT projects, and contribute to service delivery with clear communication.

Qualifications

• 2+ years in a technical support or help desk role.
• Strong understanding of Windows and macOS operating systems.
• Basic networking concepts including TCP/IP, DNS, and DHCP.
• Excellent problem-solving and communication skills.

Responsibilities

• Respond promptly to user inquiries and technical issues via phone, email, or in-person support.
• Diagnose and resolve hardware, software, and network problems for desktops, laptops, printers, and mobile devices.
• Install, configure, and maintain operating systems, applications, and security software.
• Document support activities, solutions, and procedures to maintain accurate records and knowledge base.
• Collaborate with IT team members to resolve complex technical issues efficiently.
• Assist in the deployment of new IT equipment and software updates.
• Provide training and guidance to end-users on best practices and new technologies.

Skills

Windows

macOS

TCP/IP

DNS

DHCP

Problem solving

Communication

Help desk

Tools

Active Directory

Office 365

Job description

The Law Offices of Hilda Sibrian seeks an IT Support Analyst in Houston to ensure a reliable IT infrastructure. You will provide timely end-user support, diagnose hardware, software, and network issues, and help minimize downtime across desktops, laptops, printers, and mobile devices.

This role requires 2+ years in tech support, strong Windows/macOS knowledge, and basic networking. You will document solutions, support IT projects, and contribute to service delivery with clear communication.