Help Desk Pro: IT Support & Onboarding Specialist

Brown Sims; Houston (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

Long-Term Disability Insurance

Life Insurance

401(k) Plan with Employer Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Performance-Based Bonus Opportunities

Employer-Paid Parking

Job summary

Brown Sims PC in Houston seeks an IT Help Desk Technician to provide front-line support for a busy litigation firm. This on-site role emphasizes reliability, strong communication, and a willingness to learn in a fast-paced environment.

You will handle Tier 1 and 2 issues, assist with onboarding and equipment provisioning, document resolutions, and contribute to IT knowledge bases while supporting Windows, Microsoft 365, printers, and mobile devices.

Qualifications

• Associate degree in Information Technology, Computer Science, or related field, or equivalent experience.
• 1–3 years in a Help Desk or technical support role is preferred.
• Certifications such as CompTIA A+, Network+, or Modern Desktop Administrator are a plus.

Responsibilities

• Provide Tier 1 and Tier 2 technical support for hardware, software, and network-related issues.
• Troubleshoot Windows OS, Microsoft 365, printers, mobile devices, and enterprise applications.
• Educate end users on IT tools, policies, and best practices to reduce recurring issues.
• Document support requests, troubleshooting steps, and resolutions.
• Assist with onboarding and offboarding, including account setup and equipment provisioning.
• Maintain knowledge base articles and internal documentation.
• Participate in IT projects and IT initiatives as needed.
• Manage and prioritize multiple support requests in a fast-paced environment.

Skills

Troubleshooting

Communication

Documentation

Onboarding

Time management

Self-starter

Customer service

Teamwork

Education

Associate degree in IT/CS or related field

Tools

Windows OS

Microsoft 365

Printers/Hardware

Job description

Brown Sims PC in Houston seeks an IT Help Desk Technician to provide front-line support for a busy litigation firm. This on-site role emphasizes reliability, strong communication, and a willingness to learn in a fast-paced environment.

You will handle Tier 1 and 2 issues, assist with onboarding and equipment provisioning, document resolutions, and contribute to IT knowledge bases while supporting Windows, Microsoft 365, printers, and mobile devices.