Legal IT Support Analyst — Keep Tech Running

ADP, Inc.

Houston (TX)

On-site

USD 55,000 - 65,000

Full time

9 days ago

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Job summary

The Law Offices of Hilda Sibrian in Houston is seeking an IT Support Analyst to ensure smooth operation of the IT infrastructure. You will provide timely technical support to end-users, diagnose hardware, software and network issues, and escalate complex problems when needed.

Responsibilities include installing and maintaining OS, documenting solutions, supporting IT projects, and training users. Candidates should have 2+ years in help desk, strong Windows and macOS skills, basic TCP/IP

Qualifications

2+ years of experience in a technical support or help desk role.
Proven experience in a technical support or help desk role.
Strong understanding of Windows and macOS operating systems.
Basic knowledge of networking concepts including TCP/IP, DNS, and DHCP.
Excellent problem-solving and communication skills.

Responsibilities

Respond promptly to user inquiries and technical issues via phone, email, or in-person support.
Diagnose and resolve hardware, software, and network problems for desktops, laptops, printers, and mobile devices.
Install, configure, and maintain operating systems, applications, and security software.
Document support activities, solutions, and procedures to maintain accurate records and knowledge base.
Collaborate with IT team members to elevate and resolve complex technical issues efficiently.
Assist in the deployment of new IT equipment and software updates.
Provide training and guidance to end-users on best practices and new technologies.