Senior IT Support Analyst – End User Computing

Holland & Hart LLP

Boise, Northern (ID, KY)

Hybrid

USD 3,695,000 - 6,161,000

Full time

2 days ago

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Job summary

Holland & Hart LLP is seeking a Technical Support Analyst II to provide end-user computing support for hardware, software, and networking. The role will interact with all business units and serve as a face of IT, requiring excellent customer service and teamwork while working independently.

Responsibilities include handling tickets, troubleshooting Windows and Apple devices, supporting AD/Exchange, and contributing to knowledge bases. Some travel to other offices and on-call duties may apply.

Qualifications

Four (4)+ years’ IT experience with end user computing hardware and business applications.
Associate’s degree in a related field, or two (2)+ additional years of directly-related experience.
Minimum of one technical certification related to position (A+, Network+, MCSA: Windows, MCSE: Desktop Infrastructure, ITIL, HDI).
In-depth technical experience of enterprise Microsoft environments (AD, Microsoft 365, Group Policy, Office applications, PowerShell).
A foundational understanding of ITIL or HDI.

Responsibilities

Respond to end user requests via ticketing system and phone queue.
Troubleshoot Windows and Apple hardware, printers, network connections, smartphones.
Provide top level technical support for multiple products to internal employees.
Maintain Active Directory/Exchange accounts and support moves/adds/changes.
Lead multiple low-complexity projects and improve service with IT teams.