IT Support Analyst — Retail POS & Desktop, On-Call

Movado Group Inc; Paramus (NJ); On-site; USD 60,000 - 68,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plan

Tuition Reimbursement

401(k)

Paid Time Off

Company Paid Holidays

Watch Accommodations/Discounts

Job summary

Movado Group Inc. in Paramus, NJ is looking for an IT Support Analyst to provide first and second-level support for employees and retail stores. The role involves troubleshooting technical issues, managing inventory of IT assets, and assisting with the deployment of software and hardware.

Ideal candidates will have a degree in Computer Science or related field, with 3+ years of helpdesk support experience, and must be proficient in both Windows and Mac OS. Strong communication and project management skills are a must.

Qualifications

• 3+ years of experience in Desktop and/or Helpdesk support.
• Able to handle multiple priorities in a fast-paced environment.
• IT industry standard certification is a plus.

Responsibilities

• Provide first and second-level support to all domestic Movado Group employees.
• Troubleshoot and resolve technical support issues.
• Assist in the deployment and rollout of software and hardware.

Skills

Customer Service focus

Technical problem-solving

Microsoft Office knowledge

Windows support

Mac OS support

Retail POS System Support

Communication skills

Project management

Education

Degree in Computer Science or Information Systems

Tools

SAP

Desktop Management Tools

Job description

Movado Group Inc. in Paramus, NJ is looking for an IT Support Analyst to provide first and second-level support for employees and retail stores. The role involves troubleshooting technical issues, managing inventory of IT assets, and assisting with the deployment of software and hardware.

Ideal candidates will have a degree in Computer Science or related field, with 3+ years of helpdesk support experience, and must be proficient in both Windows and Mac OS. Strong communication and project management skills are a must.