IT Support Analyst

Movado Group Inc.; Moonachie (NJ); On-site; USD 60,000 - 68,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k)

Paid time off

Flexible spending account

Job summary

Movado Group Inc. is hiring a GIT Support Analyst to provide first and second-level IT support to employees and retail stores. You will handle a range of operational and technical issues, including support for desktop applications and retail store POS systems.

This role requires strong technical skills in both Mac and Windows environments, along with exceptional customer service abilities. Benefits include health insurance, tuition reimbursement, and flexible spending accounts.

Qualifications

• 3+ years’ experience in Desktop and/or Helpdesk support.
• Technical expertise with Microsoft Office, Windows, and Mac required.
• Experience with corporate Mac OS support.
• Strong customer service focus.
• Excellent organization and communication skills.

Responsibilities

• Provide support for domestic IT technology issues including retail store POS.
• Update problem management system with timely information.
• Gather and log information on issues.
• Assist in deploying software and hardware.
• On-board new employees with GIT orientation.

Skills

Desktop support

Helpdesk support

Customer service skills

Project management

Technical problem-solving

Education

Degree in Computer Science or Information Systems

Tools

Microsoft Office

Mac OS

Windows

Retail POS systems

Job description

About the Role

The GIT Support Analyst provides first and second-level support to all domestic Movado Group employees and retail stores. This includes ensuring timely operational and technical support for personal computers, peripherals, and retail store POS systems.

Roles and Responsibilities

• Set and manage priorities, provide daily support and troubleshooting for all domestic IT technology issues, including retail store POS system support.
• Update problem management system with timely and meaningful information in accordance with service levels.
• Gather and log all relevant information about issues and attempts to resolve them using tools and collective knowledge of teammates and supervisors.
• Utilize knowledge base to assist troubleshooting efforts and share experiences with team members.
• Assist in the deployment and rollout of software and hardware to meet business needs, and develop and maintain project plans for purchase, receipt, inventory, and disposal of IT assets.
• On‑board new employees with GIT orientation to computer assets.
• Respond to all voicemail and email messages daily.
• Develop advanced technical knowledge of desktop applications and OS software supported by Technology Services, and troubleshoot usage of all supported software.
• Participate in team rotation for off‑hour and weekend on‑call coverage.
• Maintain accurate inventory of GIT client assets, including spare parts for break/fix support.
• Coordinate activities to support SAP client printing, and direct application issues to appropriate support groups.
• Participate in rotating off‑hour and weekend on‑call coverage as required.

Additional Responsibilities

• Document installation and configuration procedures for standard and non‑standard software packages.
• Assist in projects related to deployment and rollout of software and hardware.
• Maintain accurate inventory of computer assets.
• Serve as primary analyst for various software tools as requested by the GIT Service Desk Manager.

Requirements

• Degree in Computer Science, Information Systems, or related field, or equivalent business experience.
• 3+ years’ experience in Desktop and/or Helpdesk support.
• Technical expertise with Microsoft Office, Windows, and Mac.
• Experience with corporate Mac OS support is mandatory.
• Retail POS system support experience is a plus.
• Strong customer service focus and ability to build positive relationships.
• Excellent organization, project management, written, and verbal communication skills.
• Ability to work with all levels of staff and lead cross‑functional teams.
• Ability to technically mentor clients and co‑workers.
• Excellent analytical, decision‑making, and technical problem‑solving skills.
• Ability to handle multiple priorities in a fast‑paced environment.
• Industry standard certifications (Microsoft, Apple, CompTIA, HDI, PMI) are a plus but not required.

Salary

The base salary range for this position is $60,000 to $68,000 per year, determined by experience and market location.

Benefits

Medical, dental, vision, life insurance, accidental dismemberment & death insurance, tuition reimbursement, 401(k), short‑term and long‑term disability, parental leave, legal plan, employee assistance program, pet insurance, flexible spending account, critical illness insurance, watch accommodations/discounts, paid time off, and company paid holidays.

Equal Opportunity Employment

Movado Group, Inc. is an equal opportunity employer. It prohibits discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other legally protected status in accordance with applicable federal, state, and local laws.