IT Support Analyst

Movado Group, Inc; Paramus (NJ); On-site; USD 60,000 - 68,000; Full time

Benefits offered by this job

Medical, dental and vision plans

Life Insurance, AD&D & Death Insurance

401(k) with company match

Paid Time Off

Job summary

Movado Group, Inc. is seeking an experienced IT Desktop Support specialist to provide daily domestic technology support, including POS system and desktop software troubleshooting, for our New Jersey operations.

You will manage incidents, document solutions, and assist in deployment of hardware and software to meet business needs. The role requires 3+ years in desktop or helpdesk support, strong knowledge of Microsoft Office, Windows, and Mac OS, and excellent customer service with

Qualifications

• 3+ years’ experience in Desktop and/or Helpdesk support.
• Technical expertise in standard desktop software (Microsoft Office, Windows, Mac).
• Experience with corporate Mac OS support is a must.
• Retail POS system support is a plus.
• Customer service focus and ability to build positive relationships.
• Strong written and verbal communication and cross‑functional teamwork.

Responsibilities

• Set and manage priorities, provide daily support and troubleshooting of all domestic IT technology issues including retail store POS system support.
• Update problem management system with timely and meaningful information in accordance with desktop service levels.
• Gather and log all relevant information about the issue and attempts to resolve it using tools and knowledge base.
• Assist in deployment and rollout of software and hardware to meet business needs and maintain asset inventory.
• On‑board new employees with orientation to computer assets and respond to daily messages.
• Develop advanced technical knowledge of desktop applications and OS software; assist in usage of supported software.

Skills

Desktop support

Helpdesk support

Customer service

Communication

Project management

Mentoring

Education

Bachelor degree in CS/IS or equivalent

Tools

Microsoft Office

Windows OS

Mac OS

Job description

At Movado Group, we are committed to building the strongest brands in the industry and are passionate about what we do. Our employees are fueled by a creative spirit and a drive for excellence reflected in every aspect of our business.

Roles and Responsibilities

• Set and manage priorities, provide daily support and troubleshooting of all domestic IT technology issues including retail store POS system support.
• Update problem management system with timely and meaningful information in accordance with desktop service levels.
• Gather and log all relevant information about the issue and attempts to resolve it using tools provided and the collective knowledge of teammates and supervisors.
• Utilize knowledge base to assist in troubleshooting efforts and share experiences with other team members.
• Assist in the deployment and rollout of software and hardware to meet business needs, developing and maintaining detailed project plans to coordinate the purchase, receipt, inventory, and disposal of all IT assets.
• On‑board new employees with GIT orientation to computer assets.
• Respond to all voicemail and email messages daily.
• Develop advanced technical knowledge of all desktop applications and OS software supported by Technology Services; troubleshoot and assist in the use of all supported software.
• Participate in the team rotation for off‑hour and weekend on‑call coverage.
• Maintain an accurate inventory of GIT client assets, including spare parts/items for break/fix support.
• Coordinate activities to support SAP client/printing and direct application issues to appropriate support groups.

Duties

• Documentation: assist in documenting installation and configuration procedures for both standard and non‑standard software packages.
• Projects: assist in deployment and rollout of software and hardware as required by the demands of the business.
• Inventory: maintain accurate inventory of computer assets, including spare parts/items for break/fix support.
• Technology Lead: may be asked to be primary analyst responsible for various software tools in use by the company.

Requirements

• Degree in a related field of study, preferably Computer Science, Information Systems or equivalent business experience.
• 3+ years’ experience in Desktop and/or Helpdesk support.
• Technical expertise in standard desktop software (Microsoft Office, Windows, Mac).
• Experience with corporate Mac OS support is a must.
• Retail POS system support is a plus.
• Customer service focus and emphasis on building positive customer relationships.
• Excellent organization, project management, written and verbal communication skills.
• Able to work with all levels of staff and management and lead cross‑functional teams.
• Able to technically mentor clients and co‑workers.
• Excellent analytical, decision‑making and technical problem‑solving skills.
• Able to handle multiple priorities in a fast‑paced environment.
• IT industry standard certification from Microsoft, Apple, CompTIA, HDI, PMI is a plus, but not required.

The base salary range for this position is $60,000 to $68,000 per year. Base salary is determined by individualized factors such as experience and market location.

Benefits

• Medical, dental and vision plans
• Life Insurance, Accidental Dismemberment & Death Insurance
• Tuition Reimbursement program, 401(k)
• Short‑Term and Long‑Term Disability, Parental Leave
• Legal Plan, Employee Assistance Program, Pet Insurance
• Flexible Spending Account, Critical Illness Insurance
• Watch Accommodations/Discounts, Paid Time Off and Company Paid Holidays

Movado Group, Inc. is an equal‑opportunity employer. It prohibits discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other legally protected status in accordance with applicable federal, state and local laws.