IT Support Analyst

Movado Group Inc; Paramus (NJ); On-site; USD 60,000 - 68,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plan

Tuition Reimbursement

401(k)

Paid Time Off

Company Paid Holidays

Watch Accommodations/Discounts

Job summary

Movado Group Inc. in Paramus, NJ is looking for an IT Support Analyst to provide first and second-level support for employees and retail stores. The role involves troubleshooting technical issues, managing inventory of IT assets, and assisting with the deployment of software and hardware.

Ideal candidates will have a degree in Computer Science or related field, with 3+ years of helpdesk support experience, and must be proficient in both Windows and Mac OS. Strong communication and project management skills are a must.

Qualifications

• 3+ years of experience in Desktop and/or Helpdesk support.
• Able to handle multiple priorities in a fast-paced environment.
• IT industry standard certification is a plus.

Responsibilities

• Provide first and second-level support to all domestic Movado Group employees.
• Troubleshoot and resolve technical support issues.
• Assist in the deployment and rollout of software and hardware.

Skills

Customer Service focus

Technical problem-solving

Microsoft Office knowledge

Windows support

Mac OS support

Retail POS System Support

Communication skills

Project management

Education

Degree in Computer Science or Information Systems

Tools

SAP

Desktop Management Tools

Job description

## IT Support AnalystApplylocations: Paramus, NJ: Moonachie, NJtime type: Full timeposted on: Posted Todayjob requisition id: JR00002753At Movado Group, we are committed to building the strongest brands in the industry - and we are passionate about what we do. Our people are fueled by a creative spirit and a drive for excellence that are reflected in every aspect of our business. We offer the watch industry a compelling strategic vision and track record of sustained growth - and we offer our employees unparalleled opportunities for career advancement. We invite you to come share in our success. Our people are the corner stone of our business - we invite you to grow your career with us. The GIT Support Analyst provides first and second-level support to all domestic Movado Group employees and Retail Stores. Responsibilities include ensuring timely operational and technical support for personal computers and peripherals and providing and ensuring prompt and effective troubleshooting, resolution, and documentation of all assigned user support problems and service requests.**Roles and Responsibilities:*** Set and manage priorities, provide daily support and troubleshooting of all domestic IT technology issues including retail store POS system support.* Update problem management system with timely and meaningful information in accordance with desktop service levels.* Gather and log all relevant information about the issue and attempts to resolve it using tools provided and the collective knowledge of their teammates and supervisors.* Utilize knowledge base used to assist in troubleshooting efforts. Share experiences with other team members.* Assist in the deployment and rollout of software and hardware to meet business needs. Develop and maintain detailed project plans to coordinate the purchase, receipt, inventory, and disposal of all IT assets.* On-board new employees with GIT orientation to computer assets* Respond to all voice mail and email messages daily.* Develop advanced technical knowledge of all desktop applications and OS software supported by Technology Services. Troubleshoot and assist in the use of all supported software.* Participate in the team rotation for off-hour and weekend on-call coverage.* Develop working knowledge of all supported desktop and POS applications. Troubleshoot and assist in the use of all supported software and operating systems.* Maintain an accurate inventory of GIT Client assets, including spare parts/items for break/fix support.* Coordinate activities to support SAP client / printing, direct application issues to appropriate support groups.* Rotating off-hour and weekend on-call coverage is required (shared responsibility among team).This position will also be responsible for various duties as assigned by the GIT Service Desk Manager, including but not limited to:* Documentation: assist in documenting installation and configuration procedures for both standard and non-standard software packages* Projects: assist in deployment and rollout of software and hardware as required by the demands of the business.* Inventory: Maintain accurate inventory of computer assets, including spare parts/items for break/fix support.* Technology Lead: May be asked to be primary analyst responsible for various software tools in use by the company.**Requirements:*** Degree in a related field of study, preferably Computer Science, or Informational Systems or equivalent business experience* 3+ years’ experience in Desktop and/or Helpdesk support* Technical expertise in current standard desktop software (Microsoft Office, Windows, Mac)* Experience with corporate Mac OS support is a must* Retail POS System Support is a plus* Customer Service focus and emphasis on building positive customer relationships* Excellent organization, project management, written and verbal communication skills* Able to work with all levels of staff and management and lead cross-functional teams* Able to technically mentor clients and co-workers* Excellent analytical, decision making and technical problem-solving skills* Able to handle multiple priorities in a fast-paced environment* IT industry standard certification from Microsoft, Apple, CompTIA, HDI, PMI is a plus, but not requiredThe base salary range for this position is $60,000 to $68,000 per year. Base salary is determined by individualized factors such as experience and market location.As a benefit eligible position, this role enjoys access to our medical plans, dental plans, vision plan, Life Insurance, Accidental Dismemberment & Death Insurance, Tuition Reimbursement program, 401(k), Short-Term Disability, Long-Term Disability, Parental Leave, Legal Plan, Employee Assistance Program, Pet Insurance, Flexible Spending Account, Critical Illness Insurance, Watch Accommodations/Discounts, Paid Time Off and Company Paid Holidays.