IT Support Analyst — Onsite with Day-One Impact

Modine; Jefferson City (MO); On-site; USD 58,000 - 81,000; Full time

Benefits offered by this job

Day One

Employee Assistance Program

Maternity Leave (12 weeks)

Short-term disability

Parental leave 4 weeks

401k with company match

Life Insurance

HSA with employer contribution

Job summary

Modine is seeking an IT Support Analyst to join our growing IT team in Jefferson City, MO. You will support a range of IT systems, applications, and infrastructure with a focus on problem solving and customer service.

A hands-on technical background and commitment to growth in IT are essential. The role involves hardware/software support, network troubleshooting, end-user training, and collaboration with IT teams.

Qualifications

• Associate’s degree or higher in IT or related field; Bachelor’s preferred.
• Experience in IT support, 2+ years in a Service Desk role.
• Strong foundation in hardware, software, networking, and end-user support.
• Familiarity with TCP/IP, DNS, DHCP, VPNs; Windows Server and Linux.
• Experience with ITSM tooling and incident/problem management.

Responsibilities

• Provide end-user hardware/software support across devices and applications.
• Manage incidents with timely resolution and root cause analysis.
• Install, configure, and troubleshoot IT hardware and software.
• Assist with network connectivity issues including VPN, Wi‑Fi, and LAN.
• Provide end-user training and maintain knowledge base.

Skills

Customer-focused service

Strong communication

Problem solving

Time management

Documentation skills

Education

Associate’s degree in IT or related field

Bachelor's degree preferred

Certifications such as CompTIA Network+ / ITIL Foundation / MCSA

Tools

ServiceNow ITSM

Windows OS

Windows Server

Linux

VMware/Hyper-V

Active Directory

Job description

Modine is seeking an IT Support Analyst to join our growing IT team in Jefferson City, MO. You will support a range of IT systems, applications, and infrastructure with a focus on problem solving and customer service.

A hands-on technical background and commitment to growth in IT are essential. The role involves hardware/software support, network troubleshooting, end-user training, and collaboration with IT teams.