IT Support Analyst — Growth, Training & Benefits

Modine Manufacturing Company; Jefferson City (MO); On-site; USD 58,000 - 81,000; Full time

Benefits offered by this job

Health insurance from day one

Employee Assistance Program

Maternity & parental leave after 90+?

401k with company match

Life Insurance

HSA with employer contribution

FSA

Short/Long Term Disability

Tuition reimbursement

Competitive time-off policies

Job summary

Modine Manufacturing Company is seeking an IT Support Analyst to join our growing IT team. You will provide critical support for a range of IT systems, applications, and infrastructure, helping end-users and solving complex technical issues with a strong customer service focus.

The role involves hardware/software troubleshooting, incident management, network support, and collaboration with other IT teams to drive project initiatives and improvements across the organization.

Qualifications

• Associate's degree in IT, CS, or related field; bachelor preferred.
• 2+ years in IT support, preferably Service Desk.
• Strong hardware/software troubleshooting, Windows/macOS, Office 365.
• Familiarity with TCP/IP/DNS/DHCP and VPNs.
• Experience with Windows Server, Linux, virtualization (VMware/Hyper-V).
• Active Directory and basic server administration.
• ServiceNow ITSM experience.
• Problem-solving, communication, customer-focused, organizational skills.

Responsibilities

• Provide technical support for end-users across hardware, software, and network issues.
• Take ownership of incidents, ensure timely resolution and root cause analysis.
• Install, configure, maintain, and troubleshoot IT hardware and software.
• Assist with network issues, VPN, Wi‑Fi, and LAN-related problems.
• Provide end-user training and maintain knowledge base documentation.
• Assist IT projects including upgrades, deployments, and hardware refreshes.
• Collaborate with System Administrators and Network Engineers on complex issues.
• Coordinate with third-party vendors for support services and repairs.

Skills

Hardware troubleshooting

Software troubleshooting

Windows OS

macOS

Office 365

Networking basics

TCP/IP

VPNs

Active Directory

Communication skills

Education

Associate degree in IT/CS

Certifications such as Network+ / ITIL / MCSA

Tools

ServiceNow ITSM

VMware

Hyper-V

DNS

DHCP

Linux

Windows Server

Job description

Modine Manufacturing Company is seeking an IT Support Analyst to join our growing IT team. You will provide critical support for a range of IT systems, applications, and infrastructure, helping end-users and solving complex technical issues with a strong customer service focus.

The role involves hardware/software troubleshooting, incident management, network support, and collaboration with other IT teams to drive project initiatives and improvements across the organization.