Help Desk Analyst

Performance Food Group (New); Tuscaloosa (AL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Day 1 Health & Wellness Benefits

Employee Stock Purchase Plan

401K Employer Matching

Education Assistance

Paid Time Off

Job summary

AFFLINK, a leader in supply chain management services, is seeking an IT Support professional to back its computer network and users. You will solve complex problems, interpret instructions, and collaborate with a wide range of associates to keep systems running and secure.

Responsibilities include providing support for OpCo-specific applications, tracking SOX-related changes, managing access for Jira/ERP/EDI, and installing software/hardware.

Qualifications

• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.

Responsibilities

• Provides support for OpCo-specific applications.
• Tracks change management for monthly and quarterly Sarbanes-Oxley meetings.
• Manages access and technical support for Jira, ERP, EDI, Document Scanning, and other applications specific to OpCo.
• Handles error messages for EDI, ERP, and other applications.
• Evaluates, recommends, purchases, inspects, stages, and installs computer equipment.
• Installs software packages and tests to ensure usability; maintains inventory of equipment and licenses.
• Supports and maintains the computer network, troubleshooting user issues and maintaining reliability.
• Instructs users and trains on software/hardware on-site or in classroom settings.
• Replaces defective software; coordinates with vendors for service on hardware/software.
• Defines and corrects problems with networks, e-mail, and client software; may maintain phone system.
• Provides support and maintains access to OpCo-specific EDI, Document Scanning, File Shares, Printers, etc.

Skills

Interpersonal skills

Customer service

Analytical problem solving

Microsoft Office

Education

High school diploma or associate degree in information systems

Bachelor’s or Associate degree in information systems/related field

Tools

Jira

ERP

Job description

Company Description

AFFLINK has been a leader in supply chain management services for almost 50 years. Connecting more than 200 suppliers of packaging, janitorial, safety, foodservice, office, and MRO procurement solutions with nearly 300 independent distribution experts, AFFLINK provides innovative process and procurement solutions that drive efficiencies for today's leading businesses.

Job Description

We Deliver the Goods:

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America's food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Position Summary:

Supports the company's computer network and supports computer users. Solves complex practical problems and deals with a variety of concrete variables in situations where only limited standardization exists. Interprets a variety of instructions furnished in written, oral, diagram, or schedule form. Communicates and deals with a wide range of associates. Functions as a team member within the department and organization, as required, and performs any duty assigned to best serve the company.

Position Responsibilities

• Provides support for OpCo-specific applications.
• Tracks change management for monthly and quarterly Sarbanes - Oxley meetings.
• Manages access and technical support for Jira, ERP, EDI, Document Scanning, and other applications specific to OpCo.
• Handles error messages for EDI, ERP, and other applications.
• Evaluates, recommends, purchases, inspects, stages, and installs computer equipment.
• Install software packages such as operating systems, word processing, or spreadsheet programs. Tests software and hardware to evaluate ease of use and whether a product will aid users in performing work. Installs microcomputers, software, and peripheral equipment. Maintains an inventory of all computer equipment, software, license agreements, and support agreements.
• Supports and maintains the computer network, ensuring a high level of reliability and performance. Answers user inquiries concerning systems operation. Diagnoses system hardware, software, and operator problems. Recommends or performs minor remedial action to correct problems based on knowledge of system operation.
• Instructs user in use of equipment and software. Trains users on software and hardware on-site or in the classroom or recommends outside contractors to provide training. Provides support for local and remote operator errors.
• Replaces defective or inadequate software packages. Refers major hardware problems to service personnel for correction. Talks to programmers to explain software errors or to recommend changes to programs. Calls software and hardware vendors to request service regarding defective products.
• Defines and corrects problems with computer networks, e-mail systems, and client software. May maintain and update telephone system.
• Provides support and maintains access to OpCo-specific EDI, Document Scanning, File Shares, Printers, etc.

Benefits

Click Here for Benefits Information

Qualifications

• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.
• Drawing correct and realistic conclusions based on data and information.
• Able to start and persist with specific courses of action with no supervision.
• Able to persuade others to take action.
• Seen as trustworthy and truthful by others.

High school diploma or associate degree in information systems, Management Information Systems, Computer Science, or related field, and 4 plus years of experience in process and/or business experience, especially experience that leverages technology as part of the solution, and project management experience.

Preferred qualifications

Bachelor's or Associate's degree in Information Systems, Management Information Systems, Computer Science, or related field; 4 - 6 Years of process and/or business experience, especially experience that leverages technology as part of the solution; project management experience; business domain experience in the process areas being supported; familiarity with balancing cross-functional business initiatives

EEO Statement

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.