Support Engineer — IT Systems & Reliability

Link Group; Town of Poland (NY); On-site; USD 70,000 - 100,000; Full time

Job summary

Link Group is seeking a Support Engineer to troubleshoot, maintain, and improve IT systems for global clients in the finance sector. You will work closely with development and operations teams to resolve technical issues and enhance system performance.

The role focuses on ensuring seamless operations across Windows and Linux environments, with scripting, monitoring, and incident-management responsibilities. Join a dynamic, global team at Link Group.

Qualifications

• Experience troubleshooting and supporting IT systems.
• Familiarity with finance/stock exchange domain is a plus.
• Strong collaboration with development and operations teams.

Responsibilities

• Troubleshoot, maintain, and improve IT systems and applications.
• Collaborate with development and operations teams to resolve issues.
• Ensure system stability and performance for global clients.
• Support incident management and ticketing workflows.

Tools

Windows

Linux

Bash

PowerShell

Python

Prometheus

Grafana

Splunk

ELK Stack

JIRA

ServiceNow

Zendesk

VPN

Firewalls

IAM

Job description

Link Group is seeking a Support Engineer to troubleshoot, maintain, and improve IT systems for global clients in the finance sector. You will work closely with development and operations teams to resolve technical issues and enhance system performance.

The role focuses on ensuring seamless operations across Windows and Linux environments, with scripting, monitoring, and incident-management responsibilities. Join a dynamic, global team at Link Group.